Providing excellent and personalized customer service is at the core of all success stories today. Competitors are looking for new ways to convince your customers to switch some or all of their services. In order to create and retain customer loyalty, multi-play operators must differentiate themselves by quickly providing new service offerings, promotions and campaigns. At the same time, it is imperative that you provide a more personalized customer experience than your competition. Amdocs CES Multi-Play Smart Pack
is a pre-integrated customer-centric care and billing solution that helps multi-play operators beat the competition and meet the information technology challenges of serving the full needs of Pay-TV, Internet, telephony and multimedia such as pay per view (PPV), video on demand (VOD), interactive services, as well as emerging transport mechanisms such as IPTV and OTT.