Amdocs CES packaged offering for digital
comprises the products and capabilities that are necessary to deliver a differentiated digital experience to end customers, providing an omni-channel experience across commerce, care, Web, call center and retail store. It includes the following solutions:
- Single catalog-driven commerce engine for shopping experience for all business services, ranging from traditional services to multi-play, entertainment and digital content
- Digital care for online self-service, including billing care, support and account management
- Amdocs Retail Interaction Manager is a sales application based on tablet usage, enabling sales reps to sell anywhere in the store, ensuring consistency across all channels. It allows customers to start their buying journey on one channel (e.g. self-service) and continue to checkout on another (e.g. retail store).