In today’s hyper-connected world, customer expectations are ever-increasing. To compete with traditional rivals and over-the-top (OTT) players, service providers need to deliver a compelling, multidimensional customer experience. In this new world of customer experience, service providers need to focus on four key pillars:
Service providers need to lead the way with an innovative set of exciting services, ranging from innovative data plans to the Internet of things (IoT) and new business models such as mobile financial services.
These exciting services must be delivered in an intelligent manner, through personalization and contextualization.
Dynamic quality of experience (QoE)
Regardless of device or network, end users receive the customer experience they want, delivered over agile and virtualized networks.
Accelerate business value
All this has to be achieved in a manner that accelerates business value for the service provider: simplifying the complexity of their business processes and enabling rapid time to market while reducing infrastructure costs
The Amdocs CES 9 portfolio, combined with Amdocs services such as system integration, consulting, testing, managed services and delivery, provides comprehensive support throughout the business lifecycle to deliver concrete business results and operational efficiencies as well as cost savings.