...and that world is constantly changing. In order to keep up, service providers need to navigate an increasingly complex course, focusing on four key business imperatives:
In the face of a blizzard of choice, customers are demanding easy engagement anytime, anywhere and on any device. Simplify experience by hiding the complexities of applications and devices from the end user and deliver a valuable customer experience by providing tailored interactions via the right channel, the right offering and in the right context to every customer.
The flood of data powered by the rising demand for video means that service providers need to keep up with the ever-growing demand for bandwidth. They must harness data while profiting from network investments with end-to-end offerings that span network planning and optimization, through service monetization, bridging the gap between BSS and the network.
As traditional revenue streams decline, the hunt is on for new revenues from new services. Service provider customers demand new services, devices and blended offers to be launched continuously to meet their changing needs. To stay ahead, service providers need to turn their BSS-OSS-Network Control assets into innovation enablers.
The demand to scale everything except costs forces service providers to deliver on rising expectations which demand a openness to new technologies and new ways of working. At the same time, they have to stay profitable. In order to be efficient, service providers must use low-cost platforms and adopt best-in class-operability, as well as open platforms, to enable efficient integration with third-party partner systems.
The Amdocs CES9 portfolio, together with Amdocs Services (vision, strategy, consulting, transformation, delivery, outsourcing, etc.), offers comprehensive support throughout the business lifecycle to deliver concrete business and operational efficiencies as well as cost savings.