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Small Medium Business Solution

Profitably maximize SMB market share

Amdocs SMB Solution Overview

Supporting the complete enterprise customer lifecycle video

whitepaper: CSPs Must Keep Up With the Changing Needs of Business Customers (Amdocs and Heavy Reading, pdf)

The small-to-medium (SMB) market is the fastest growing market for service providers and has the most revenue growth potential in the next three years (Telesperience 2013). And you can now capitalize on this lucrative market with Amdocs’ complete SMB lifecycle strategy.

SMBs have unique and evolving requirements, including the need to increase value for multi-persona users with all-in-one business and residential services, such as bring your own device (BYOD), bundles and services that go beyond communication services, for example cloud offerings, and customer empowerment using advanced tools like self-service.

The Amdocs SMB strategy supports the complete SMB customer lifecycle, from the initial sale through fulfillment, charging and billing to customer care, across any interaction point as well as data analytics and reporting capabilities.

With Amdocs SMB solutions you can:

  • Increase sales with differentiated bundles across communications, value added services (VAS) and cloud applications and their offerings
  • Manage and support offerings as a single communications bundle
  • Increase SMB satisfaction and loyalty with enhanced self-service and BYOD capabilities
  • Cost-effectively serve the SMB market with a single Platform and dedicated business processes that supports and meets the diverse needs of both residential and business customer segments
  • Optimize the complete SMB order-to-cash lifecycle

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