Market Insight

Customer Experience Spotlight 2015

New research from IEMR highlights the need to invest in a strong, carrier-grade Wi-Fi strategy to combat the threat of emerging players in the mobile market...
Ovam Amdocs Social Care Whitepaper

Telcos need to rethink their customer care strategies with social media in mind...
Can Data Become A New Currency

Amdocs' new global survey finds that consumer privacy concerns have been overblown. Consumers are willing to share their personal data with service providers...in exchange for rewards.
On the Road to 4Ge

The move to 4G/LTE is almost inevitable, but do you have a solid rollout plan and monetization strategy?
Partner Playbook

Who owns the customer? A new Amdocs survey finds that the battle continues between service providers, "over-the-top" players and device manufacturers.
Me & My Data

Amdocs man-on-the-street global survey reveals 10 critical strategies for improving and monetizing data services.
Retention and Loyalty Survey Results

Consumer interests have changed in the past 5 years, but has your retention strategy kept up? Check out the results of our retention survey.
Consumer Surveys

Amdocs' comprehensive survey finds that mobile consumers can be categorized as "cyborgs," "centaurs" and "space cowboys."