Today’s customers expect a consistent, contextualized and personalized experience regardless of the channels used – online, voice or retail. Your customers value empowerment and want you to interact with them as individuals. In our rapidly changing world, market and customer experience expectations will continue to evolve as new players introduce disruptive models. To stay relevant, service providers need to spark customer affinity by delivering true omni-channel experiences.
A successful digital transformation enables service providers to capture opportunities on several layers. By moving customer care and commerce to online self-service channels and linking them with physical channels, service providers can improve the customer experience, opening the door for much closer relationships.
With Amdocs you can engage across multiple digital dimensions by: