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Business text messaging for financial institutions

Statflo is the leading business texting platform that empowers customer-facing teams to easily and compliantly engage, retain and grow their customer base via authentic two-way text conversations. Companies operating in highly regulated industries rely on the platform to create personalized, quality connections that deliver best-in-class results and ROI.

Website: www.statflo.com

Benefits

  • Start hundreds of personalized customer conversations in quick succession with Chat Starters
  • Attain 20-40% response rates using language that encourages responses and increases deliverability
  • Achieve 7-10% conversion rates and under 0.2% opt-out rates with conversational, one-to-one texting
  • Access relevant customer insights and curated content for more personalized experiences via a single pane with widgets, as well as integration with social media platform Sendible
  • Adhere to legal, security and brand compliance requirements, while eliminating risk
  • Unmatched enterprise-grade security and privacy with SOC 2 Type II; PIPEDA certified by BDO; and built-in TCPA, CASL, CAN-SPAM and DNC enforcement

Use cases

  • Onboarding: foster loyalty by improving onboarding experience
  • Adoption: increase adoption of online banking, e-statements and other digital tools
  • Cross-sell/upsell: promote uptake of credit cards, investments and other eligible products & services
  • Appointments: easily confirm and reschedule customer appointments
  • Reminders: increase debt collection success rates by sending discrete reminders about collection due dates and overdue notifications
  • Renewals: increase sales of secure insurance, mortgage and other renewable products
  • Convenience: increase client satisfaction by rapidly resolving issues via two-way text messaging