Entertainment and Media

How to create the optimized content bundle: Insights from Darcy Antonellis

How to create the optimized content bundle: Insights from Darcy Antonellis
Anthony Goonetilleke
Darcy Antonellis, Head of Amdocs Media & CEO of Vubiquity

This article originally appeared on Multichannel News.

Cord-cutting has primarily been characterized over time as the path to less cost and more relevant content. So why is it still proving to be so difficult for consumers to create and manage their ideal multiscreen experience?

According to Parks Associates, over a quarter of millennials subscribe to three or more OTT services, and more than half use at least two. However, a separate U.S. survey from Vanson Bourne claims that 68% of all viewers still aren’t satisfied with the range of content currently available to them, even though they are paying an average of $86 per month (not including the cost of broadband) for access.

With new direct-to-consumer entrants about to hit the market, the options to personalize the viewing experience, and potential complexities, will only increase.

The millennial factor

When it comes to millennials, they’ve made clear their willingness to pay for their “perfect bundle” -- especially offerings that integrate premium live events (like sports) with a customized on-demand “binge” offering.

However, paying for live a-la-carte content on top of recurring OTT subscriptions and broadband begins to reach customary pay-TV cost levels. The further multiplier to this complexity quotient is the management of these bespoke, one-off sign-ups and cancellations, often done to see an event or during trial periods which automatically renew.

Without user-friendly ways to manage these subscriptions, customers are more likely to try once and avoid later these same services.

How can service providers make sense of this?

It’s clear today that our physical and digital life has become one. Think about the course of your day and the limited number of instances where a connected device, app or other digital tool isn’t part of your routine. From the time you wake up, work out, check the news, schedule meetings, make a reservation or rent a car; it’s all through a digital, connected lifestyle, and managing it can be complicated.

Tools that allow consumers to manage their digital lives, subscriptions, terms, trials, content and valuable data within simple-to use-solutions will become increasingly vital. The same goes for their media and entertainment offerings.

In the case of service providers, combining a unified carrier experience that caters to the consumer’s digital life, and integrated with first and third party brands, creates stickiness and value. It creates a platform to try and offer new, contextualized services.

There is an appetite for this approach, too. Almost 70% of consumers surveyed in the Vanson Bourne research stated that they would be prepared to pay (a premium) for a unified and personalized service bundle option. And 69% of consumers said that they would shift services and, in some cases, longstanding brand alliances for this type of package and experience.

Preparing for new content business models

On the content side, the market is filled with new opportunities. Whatever solutions put forward to help consumers manage their digital content need to support the yet-to-be-offered business models of major content providers. After all, a transactional player today could be a subscription player tomorrow, or a subscription service could suddenly offer an ad-supported option.

New approaches, which can also include share-of-subscription-revenue opportunities with service providers, can provide even more content options and solutions for millennials to consider.

Bringing simple back to the content experience

While cord cutting was supposed to create an ideal content experience, it’s only becoming more complicated for consumers. To best manage this, we need to give consumers a reason to stay within a single ecosystem. Partnerships, better digital lifestyle management, flexible cost-of-entry, and revenue sharing opportunities are crucial to keep subscribers engaged across a highly dynamic landscape.

 

 

 

Summary

Darcy Antonellis, head of Amdocs Media, explains how consumers struggle to curate their ideal multiscreen experience. How can communication providers help?

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Summary

Darcy Antonellis, head of Amdocs Media, explains how consumers struggle to curate their ideal multiscreen experience. How can communication providers help?

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Is Digital Marketplace Becoming a Trend? Find the Answers at the TMForum

Digital Marketplace

Lately we are seeing two trends in the telecom industry:

  • The marketplace trend: In the “good ol’ days” companies used the value chain to create an eco-system platform to sell goods.  Now we see companies that provide digital platforms to create a market place to consumers. It started with Amazon, eBay and Ali Express providing platforms to sell goods, and it continues with Uber and Air B&B selling services. We also see Amazon planning to launch a new market place to sell digital subscriptions services.
     
  • Can the service provider make the transition and change into a digital one stop shop? How are they going to interact with their digital partners? What will be their business model? Are they going to develop a platform that enables a marketplace? With all these questions in mind I am hoping to find some answers at the TMForum live event. Hearing scheduled lectures like “The Future of Platforms and Platform Business Models” or “Developing a Platform Strategy” and learning about “Orange catalyst, The Digital and Interactive One-Stop Shop”, I am looking forward to the collaboration and making this digital transition a success.

Are you attending TM Forum? Email me if you are interested in meeting!

This article was contributed by Hadar Sharon, Product Manager, Amdocs Technology. 

 

Summary

The marketplace trend: In the “good ol’ days” companies used the value chain to create an eco-system platform to sell goods.

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Summary

The marketplace trend: In the “good ol’ days” companies used the value chain to create an eco-system platform to sell goods.

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