EMPOWERING YOUR DIGITAL JOURNEY
The journey to full digital enablement can take many paths. While some service providers opt for a complete transformation, others prefer a modular and gradual approach.
At Amdocs, we believe that personalized, contextual customer engagement is the key differentiator for service providers in today’s competitive marketplace. With a focus on simplifying the complexity of back-end systems, it’s vital to achieve data-driven results to create an intelligent and intuitive omni-channel experience.
As a dynamic and loyal partner, we are committed to working with you to map out the best path for your digital journey. That’s our specialty, as we service the digital journeys of 1.6 billion customers around the world.
Our Offering Includes:
Omni-Channel Customer Engagement
Your Generation C customers expect you to be available in the channels they live. Give them a superior, yet simple, user experience delivered consistently across all applications and devices.
Contextual Digital Engagement
In a highly-competitive marketplace, managing the relevant customer engagement is critical to maintaining a meaningful role in your customer’s life.
Convergent Charging and Billing
Creating, managing, and collecting all sources of revenue to enable service providers to quickly define and launch new sophisticated services in real time through any channel has never been easier.
Digital Services and Testing
From advisory and assurance services, through training and highly-personalized designed solutions, Amdocs services partner with you to accelerate your digital transformation.
Why Amdocs Digital?
Provide delightful experiences
Deliver a connected omni-channel experience across any channel and mode of communication
Ensure business agility
Leverage a cloud-native, microservices-based open platform that works on top of any back-end BSS system to ensure premier digital journeys
Rapidly connect to any channel
Engage with customers in the channels they live - leading digital channels as well as established ones like your store and call center
Enhance loyalty and customer retention
Make every customer interaction count throughout the customer journey with intent-driven contextual interactions