EMPOWERING YOUR DIGITAL JOURNEY
The journey to full digital enablement can take many paths. While some service providers opt for a complete transformation, others prefer a modular and gradual approach.
At Amdocs, we believe that personalized, contextual customer engagement is the key differentiator for service providers in today’s competitive marketplace. With a focus on simplifying the complexity of back-end systems, it’s vital to achieve data-driven results to create an intelligent and intuitive omni-channel experience.
As a dynamic and loyal partner, we are committed to working with you to map out the best path for your digital journey. That’s our specialty, as we service the digital journeys of 1.6 billion customers around the world.
Our Offering Includes:
Digital Enablement Platform
To deliver superior digital experiences to today’s hyper-demanding digital customers, agility and the ability to continually innovate are critical.
Engage with your customers via a user-centric personalized relationship, enabling the expansion of service offerings, growth of your user base, and differentiation for your consumer and enterprise businesses.
Launch innovative products to market quickly, enrich your offerings with partner services and effectively monetize the full range of digital services with a modular, cloud native system to successfully transform your business.
Intuitive, personalized, contextual and transactional interactions with customers, in their channel of choice
Omni-Channel Customer Engagement
Your Generation C customers expect you to be available in the channels they live. Give them a superior, yet simple, user experience delivered consistently across all applications and devices.
Contextual Digital Engagement
In a highly-competitive marketplace, managing the relevant customer engagement is critical to maintaining a meaningful role in your customer’s life.
Digital Services and Testing
From advisory and assurance services, through training and highly-personalized designed solutions, Amdocs services partner with you to accelerate your digital transformation.
As services & technologies change the way we communicate, they are also changing our daily life, these changes bring great opportunities along with new risks. Make sure you have a partner with a clear view of the future a partner that will help you grow faster safely & with minimal operational risks
Why Amdocs Digital?
Provide delightful experiences
Deliver a connected omni-channel experience across any channel and mode of communication
Ensure business agility
Leverage a cloud-native, microservices-based open platform that works on top of any back-end BSS system to ensure premier digital journeys
Rapidly connect to any channel
Engage with customers in the channels they live - leading digital channels as well as established ones like your store and call center
Enhance loyalty and customer retention
Make every customer interaction count throughout the customer journey with intent-driven contextual interactions
Group CIO, Telefonica
Phil Jordan, Telefonica CIO, tells Telefonica’s amazing transformation story.