EMPOWERING YOUR DIGITAL JOURNEY
There are many paths service providers can take on their journey to full digital enablement. While some opt to pursue a complete transformation, others prefer a modular and gradual approach. Together, we can map out the best path to evolve your operations and drive an optimal customer experience. This is our specialty, as we service the digital journeys of 1.6 billion customers around the world.
At Amdocs, we believe that personalized customer engagement is the key differentiator for service providers in today’s competitive marketplace. They must focus on simplifying the complexity of back-end systems, while bringing data-driven results to an intelligent and intuitive omni-channel experience. As a dynamic and loyal partner, we are committed to working with you to find the best path for your digital journey.
Our Offering Includes:
Omni-Channel Customer Engagement
Your Generation C customers expect you to be available in the channels they live in. Provide them a superior, yet simple, user experience delivered consistently across all applications and devices.
Convergent Charging and Billing
Creating, managing, and collecting all sources of revenue to enable service providers to quickly define and launch new sophisticated services in real time through any channel has never been easier.
Contextual Digital Engagement
In a highly-competitive marketplace, managing the right and relevant customer engagement is critical for to maintain a meaningful role in your customer’s life.
Digital Services and Testing
From advisory and assurance services, through training and highly-personalized designed solutions, Amdocs services partner with you to accelerate your digital transformation.
Why Amdocs Digital?
Provide delightful experiences
Deliver a connected omni-channel experience across any channel and mode of communication
Rapidly connect to any channel
Engage with customers in the channels they live – leading digital channels as well as established channels like your store and call center
Enhance loyalty and customer retention
Make every customer interaction count throughout the customer journey with intent-driven contextual interactions
Monetize customer relationships
Monetize customer relationships at the right moment in their digital journey