Omni Channel Customer Engagement
Consistent and intelligent in your customer channel of choice
Be ready to engage with your customers in the digital channels they love and live in – whether it’s Facebook, Twitter, YouTube and others - while providing them the same digital personalized experience in your established customer engagement channels like the call center and retail store.
Engaging retail experiences
Redesign your customers in-store experiences and empower the store agents to provide a personalized experience that seamlessly integrates retail stores into their customers' omni-channel journeys.
It is a digital-first world today and customers expect their service providers to deliver fast, contextual and personalized self-service via web, mobile and social channels. Amdocs self-service enables end-to-end digital journeys for commerce and care through advanced, telco-specific capabilities.
Customer Engagement Center
Empower your customer–agent conversations and break call center boundaries by evolving your call center to a customer engagement center, supporting multi-modal conversations and driving a personalized contextual experiences.
The world is going digital
With a rich multi-modal ecosystem you can meet your customers in their channel of choice and preferred mode of communications.
Deliver a consistent, personalized experience
Make the most of every engagement across touchpoints, applications and devices
Increase store revenue and profitability
Empower your agents with a 360 degree view while selling multi-service bundles in a single interaction
Drive self-service adoption
Accelerate the adoption of self-service channels for reduced operational expenses
Create intelligent call center engagements
Provide personalized human and virtual based engagements via chat, voice, and video