Omni Channel Customer Engagement

Consistent and intelligent in your customer channel of choice

Be ready to engage with your customers in the digital channels they love and live in – whether it’s Facebook, Twitter, YouTube and others - while providing them the same digital personalized experience in your established customer engagement channels like the call center and retail store.

Engaging retail experiences
Redesign your customers in-store experiences and empower the store agents to provide a personalized experience that seamlessly integrates retail stores into their customers' omni-channel journeys.

 

Personalized self-service
It is a digital-first world today and customers expect their service providers to deliver fast, contextual and personalized self-service via web, mobile and social channels. Amdocs self-service enables end-to-end digital journeys for commerce and care through advanced, telco-specific capabilities.

 

Customer Engagement Center
Empower your customer–agent conversations and break call center boundaries by evolving your call center to a customer engagement center, supporting multi-modal conversations and driving a personalized contextual experiences.

Amdocs Digital

The world is going digital

With a rich multi-modal ecosystem you can meet your customers in their channel of choice and preferred mode of communications.

Benefits

  • Deliver a consistent, personalized experience

    Make the most of every engagement across touchpoints, applications and devices

  • Increase store revenue and profitability

    Empower your agents with a 360 degree view while selling multi-service bundles in a single interaction

  • Drive self-service adoption

    Accelerate the adoption of self-service channels for reduced operational expenses

  • Create intelligent call center engagements

    Provide personalized human and virtual based engagements via chat, voice, and video

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Amdocs Commerce

The only online commerce solution designed for service providers.