Webinar with TM Forum - Reimagining operations and customer centricity
Webinar with TM Forum - Reimagining operations and customer centricity
With a wealth of revenue opportunities just waiting to be unlocked in new #B2C, #B2B and #B2B2X markets, join TM Forum and Amdocs to find out how CSPs are reimagining their operations with their customers at the center.
Date
18 Nov, 2021
Duration
60 mins
Time
14:00 - 15:00 (GMT)
Location
Webinar
Communications service providers (CSPs) are digitizing their relationships with customers because they want to provide the same level of service that customers have come to expect from digital native companies. Can they succeed?
Join this webinar to assess:
- The digital services and capabilities that both consumer and business customers will expect from CSPs
- How operators will need to reimagine their business approaches to satisfy the requirements of their digital customers
- How a cloud native approach to operations can help operators to become more agile and customer centric
- Key operational challenges and roadmaps for making operations more customer-facing and customer centric
Speakers
Joshua Koenig
Head of Client Solutions, Amdocs Services
Dean Ramsey
Contributing Analyst, TM Forum
