Identity Management: increasing telcos' customer-centricity and revenues
This insightful IDC report explores how to bring to bear the full value of identity data in customer-facing operations.
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Identity management is central to orchestrating omni-channel interaction and creating frictionless, digital-first experiences. It can be the linchpin for personalized relationships that increase lifetime value.
Digital identity forms the foundation for digital service delivery. But telco service providers clearly face some unique challenges in effectively managing the digital identities of customers:
- Massive growth in data
- Increase in devices, services and channels
- Complex and demanding regulations
- Rising customer expectations set by digital-native competitors
If you relate to these challenges, then this report is for you.
