Amdocs amAIz wins World Communication Award for AI Excellence in recognition of amAIz’s exceptional telco-specific Generative-AI capabilities.
amAIz is the first telco-specific GenAI platform designed to support customer interactions, business workflows and operational processes for telcos. The platform includes GenAI agents with telco skills and embedded copilots across the Amdocs portfolio .
Amdocs' amAIz goes beyond the realm of hype, offering substantive GenAI capabilities. The platform encompasses an array of use cases and templates that span internal operations and customer-facing domains
The Amdocs amAIz Generative-AI platform has been recognized for the best use of Generative AI across the entire communications industry and a long list of industry-first achievements and innovations by winning the AI Excellence award at the 26th World Communication Awards in London.
The pioneering, field-proven amAIz Generative-AI platform which has been built with strong collaboration with NVIDIA, AWS and Microsoft, enables communication service providers to move far beyond traditional AI and enhance user and customer experiences by leveraging existing foundational AI models and LLMs to deliver highly-contextual, human-like responses.
Here are some of the (many) industry-firsts and innovation behind the award win:
- The first to produce GenAI KPIs in the telco industry, including reducing query latency by approximately 80%, and improving the accuracy of AI-generated responses by up to 30% .
- The first with telco-specific functionality, including B/OSS Retrieval Augmented Generation (RAG) for integrating and orchestrating complex flows; telco taxonomy, intent routing, telco datasets for fine-tuning, evaluations, and tuned prompts.
- It is completely LLM-agnostic – we designed amAIz to work with a variety of Large Language Models (LLMs), rather than tied to a single proprietary model.
- It includes copilots and GenAI Agents designed to streamline operations and enhance key business objectives including care, sales, marketing, and network management. Tasks are also automatically matched with the ‘best fit’ LLM which improves outcomes.
- amAIz enables ANY application, product, or solution to become GenAI-capable – both Amdocs and non-Amdocs – thanks to its open, secure, LLM-agnostic GenAI framework.
- It provides GenAI services to ANY external system through its APIs, supported by pre-integration with Microsoft Azure OpenAI.
- It offers an extensive library of pre-defined telco-oriented use cases which can be rapidly implemented e.g. Bill Inquirer; Conversational Selling.
- amAIz is a multi-lingual platform – We manage multiple languages either through the inherent cross-language capabilities of our LLMs or by using dedicated LLMs to identify and translate specific languages.
For more details about the amAIz suite, click here: Learn more about amAIz Suite
