Building the right customer engagement strategy is the key to driving revenue, improving customer satisfaction, and staying ahead of the competition.
Discover how a tier 1 Canadian telecom leveraged Amdocs Bill Experience as part of their overall customer engagement strategy to revolutionize the billing process. ML & AI-driven real-time data analysis enabled a tier 1 Canadian telecom to drive innovation, preemptively suggest resolutions for higher customer satisfaction while driving up-sell and cross-sell revenue.
Case study highlights
- Explore the tier 1 Canadian telecom's customer experience transformation journey, emphasizing the significance of billing experience to drive customer satisfaction & retention
- Gain insights into the challenges they faced in traditional billing and how Amdocs Bill Experience addressed those pain points effectively, helping them meet the growing demand for self-serve channels
- Discover the measurable outcomes they achieved, such as a significant reduction in churn, improved customer satisfaction, and an increase in cross-sell and up-sell revenue