The Platform Powering TFB’s Enterprise Shift
From Fragmented Systems to Unified Control: How TFB’s Enterprise Platform Streamlined Operations and Elevated Customer Experience
The Challenge
T-Mobile for Business had world-class infrastructure with 5G Standalone, private networks, IoT, and managed services. However, enterprise customers lacked a single platform to view and manage their services. Clients often used multiple disconnected portals for everyday tasks like monitoring devices or submitting service requests, which created friction and slowed operations.
Behind the scenes, legacy billing systems, inconsistent account structures, and manual workarounds caused additional inefficiencies. Customers had limited visibility across services, while internal teams spent significant time resolving issues instead of focusing on growth. To compete in the enterprise space, T-Mobile needed one unified experience that offered control, clarity, and real-time action.
The Solution
Amdocs Studios partnered with T-Mobile for Business to design an integrated platform that unified all enterprise services in one place. The team conducted research with customers, mapped the ideal experience, and integrated more than fifty backend systems. The result gave clients real-time control to manage accounts, configure services, and submit requests directly, while also resolving long-standing data and billing issues.
Design, product, and delivery teams worked side by side to ensure alignment and adoption. The platform’s architecture was built to scale, ready for new capabilities such as network slicing, hybrid networking, and managed services.
The Impact
The platform is live with major enterprise customers including Boston Children’s Hospital and Alaska Airlines. For the first time, both customers and internal teams share a unified view across all services. Delivery is faster, operational issues are reduced, and the customer experience is stronger.
This initiative positioned T-Mobile for Business to scale its enterprise offerings and unlock new opportunities. What began as a network of disconnected tools is now a single platform powering how T-Mobile sells, serves, and grows with enterprise clients.
Strategically, it has positioned T-Mobile for Business to expand into new managed services and next-generation network offerings. What began as a fragmented system is now a streamlined, enterprise-grade experience that simplifies complexity and sets the foundation for future growth.
