The future of tech podcast: Is the way we communicate broken?

The future of tech podcast: Is the way we communicate broken?

How many messages apps do you use in a single day?

Michael Zema

25 Aug 2020

The future of tech podcast: Is the way we communicate broken?

Layout canvas

According to Business Insider, US adults spend around 24 minutes per day on mobile messaging apps like WhatsApp and Facebook Messenger.

Matthew Hodgson, CEO of New Vector and co-founder of Matrixorg
Matthew Hodgson, CEO of New Vector and co-founder of Matrix.org

According to Business Insider, US adults spend around 24 minutes per day on mobile messaging apps like WhatsApp and Facebook Messenger. This is up over four minutes compared to 2019. Which begs the question – are all these different apps contributing to a disconnected future of communications?

This is what Matthew Hodgson, CEO of New Vector and co-founder of Matrix.org, thinks. In our latest podcast, he talked to Avishai Sharlin, division president of Amdocs Technology, about how the way we communicate – on both a business and personal level – is broken. Furthermore, he discusses how in his view, we rely too much on siloed approaches rather than one single source of communication.

Taking a global perspective, Hodgen asks, “How can we bust out of building yet more little silos and try to take on the bigger picture? Because clearly, the only way to compete with something like WhatsApp would be to create an open global network, and create an equivalent to Bitcoin relative to PayPal. Nobody has done that.”

He then continues to explain why we shouldn’t suffice with what’s available, saying that it all comes down to engagement.

“We've seen the pendulum swing more and more toward [the web] being controlled by a handful of very big players to the detriment of everybody else. If you have a single company controlling a huge chunk of how people communicate, then that company might start to optimize for engagement over quality and be more interested in fixing it.”

For more, listen to the Future of Tech podcast series.

WHY STOP
AT AVERAGE?

make it
amazing

Your future looks
breath-taking from here

cloud

Embrace the cloud and together we’ll see your business agility, innovation and scalability soar to new heights.

Simplify the complex,
deliver the brilliant

automation

Discover the streamlined, cost-efficient and intelligent answer to increasingly complex customer, IT and network demands.

\
Fill your customers’ day
with content they love

media

Build an irresistible content proposition and experience that keeps your customers coming back for more.

Reinvent the customer
experience. Every day.

digital

Discover the agility to deliver a jaw-dropping digital experience that always exceeds expectations.

Make today’s impossible
tomorrow’s possible

5G

Unlock the full potential of 5G and shape the network to create new capabilities, unique business models and game-changing opportunities.

Explore

about Amdocs

Discover how Amdocs can help your business.

cloud

Your future looks breath-taking from here.

automation

Simplify the complex, deliver the brilliant.

media

Fill your customers’ day with content they love.

digital

Reinvent the customer experience. Every day.

5G

Make today’s impossible tomorrow’s possible.

Close

 

Apologies, our website does not support this browser