Infographic: Give the agents wings
Discover the key factors that make agents pivotal to business success and the challenges they face in delivering a seamless omnichannel experience.
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We conducted an extensive global survey to identify the future agent’s role in a digital environment.
We surveyed 3,000 consumers, 100 customer relationship management decision-makers from Tier 1 communications companies and 150 of their customer service agents.
Download our infographic to learn why agents remain crucial in the success of digital businesses and the challenges they face.
