The platform approach to transforming communications & media services providers’ customer experience

John Abraham

Analysys Mason

01 Apr 2021

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When it comes to offering real-time, personalized and streamlined engagement, most service providers are still considerably behind digital-native companies like Amazon and Netflix

A platform model with a low-code framework could enable them to swiftly address the challenges of legacy solutions and embrace emerging best practices.

In this paper, Analysys Mason shares important considerations when using this approach to transform your digital customer experience. Learn how low-code platforms can help you:

  • Remove the complexity associated with software development
  • Provide better control to business teams
  • Incubate a culture of experimentation

Read the whitepaper to see which traits to prioritize when assessing low-code platforms – and why they’re a game-changer for service providers.


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