The power of resilience in leadership

The power of resilience in leadership

Robert Winn, Comcast’s Senior VP of business process management, discusses how to transform the challenges of the pandemic into an advantage

Author Image

Yariv Hasar, Division President, Amdocs Global Delivery

S1 E2

12 Nov 2021


The power of resilience in leadership

Layout canvas

The distinguishing factor for any business transformation is authentic leadership. And resilience in leadership is all the more important for overcoming the unique challenges of the pandemic, optimizing processes, and maximizing employee efficiency.

Nov 12, 2021
The power of resilience in leadership

You’re in charge of scaling and growing the business and supporting customers. So, you plan a mega, nationwide, next generation OSS/BSS transformation, across all products and services. You know that this is the key to driving business results and improving the customer journey. And now you’re ready to launch. But then, a global pandemic hits.

Running a large transformation is not easy, to say the least. And it can even seem impossible when faced with the unprecedented challenges presented by a global pandemic.

“Resilience, as leaders, is about being a stable rock for your teams. It’s understanding where they’re struggling, how you set a vision, set the tone, and give them flexibility.”

Author Image

Robert Winn

Senior VP, Business Process Management, Comcast

Not only do you have to face the fact that with the transformation you’re changing how you do business, and that people are often resistant to change. But now you also have to help your team transition through great uncertainty and unpredictability.

How, as leaders, can we help our people cope? How do we help them evolve? What are the new tools and capabilities that we all need to help us continue to meet our objectives?

Join Robert and Yariv on this episode of DevTalks to find out.


make it

Your future looks
breath-taking from here


Embrace the cloud and together we’ll see your business agility, innovation and scalability soar to new heights.

Simplify the complex,
deliver the brilliant


Discover the streamlined, cost-efficient and intelligent answer to increasingly complex customer, IT and network demands.

Fill your customers’ day
with content they love


Build an irresistible content proposition and experience that keeps your customers coming back for more.

Reinvent the customer
experience. Every day.


Discover the agility to deliver a jaw-dropping digital experience that always exceeds expectations.

Make today’s impossible
tomorrow’s possible


Unlock the full potential of 5G and shape the network to create new capabilities, unique business models and game-changing opportunities.


about Amdocs

Discover how Amdocs can help your business.


Your future looks breath-taking from here.


Simplify the complex, deliver the brilliant.


Fill your customers’ day with content they love.


Reinvent the customer experience. Every day.


Make today’s impossible tomorrow’s possible.



Apologies, our website does not support this browser