Amdocs and Google Cloud Announce Partnership Expansion to Optimize 5G Network Operations with AI

SUNNYVALE, Calif., Feb. 26, 2025 /PRNewswire/ - Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, and Google Cloud today announced a major initiative to transform how telecommunications companies operate, maintain, and optimize critical 5G network ecosystems with AI. Using Google Cloud's Vertex AI and BigQuery, Amdocs will launch its new Network AIOps solution to help 5G network providers automate complex network operations, enhance service reliability, and improve customer experiences.

Communications service providers (CSPs) face mounting pressure to reduce operational costs, enhance network resiliency, and deliver exceptional customer experiences. To achieve these goals, they are investing and migrating their 5G ecosystems to distributed networks built upon cloud-native technologies. This shift brings many complex challenges, including the integration of equipment from multiple vendors, management of distributed architectures, the need for real-time optimization, and the extraction of insights from increased network data.

"Intelligent, automated solutions can help solve the complexity that modern 5G networks bring to CSPs," said Anthony Goonetilleke, group president of technology and head of strategy, Amdocs. "Our collaboration with Google Cloud and the launch of Amdocs Network AIOps empowers CSPs to transform their networks, reduce operational costs, and deliver exceptional customer experiences."

Amdocs Network AIOps is built on Google Cloud AI infrastructure, including Cloud Storage, Dataflow, Dataproc, BigQuery, and Vertex AI, and provides a scalable and reliable foundation for network optimization. It enables:

• AI-driven insights: The solution uses Google Cloud's BigQuery, Vertex AI, and Gemini models for predictive analytics and root-cause analysis. This helps CSPs proactively manage their networks and reduce incident resolution times.
• Automated workflows: Network AIOps automates routine tasks such as network configuration, performance optimization, and incident remediation, freeing up resources and minimizing human error.
• Closed-loop automation: The solution continuously learns from data and actions to improve accuracy and efficiency, optimizing network performance over time.
• Predictive maintenance: The solution uses machine learning to predict network failures and minimize downtime, enhancing network resiliency and reducing operational costs.

"Google Cloud's AI and data solutions, coupled with Amdocs' deep telecom experience, are enabling CSPs to build and manage next-generation networks more effectively," said Angelo Libertucci, global industry lead, Telecommunications, Google Cloud. "This solution will help accelerate the adoption of AI-powered automation and ultimately help CSPs deliver exceptional customer experiences."

About Google Cloud
Google Cloud is the new way to the cloud, providing AI, infrastructure, developer, data, security, and collaboration tools built for today and tomorrow. Google Cloud offers a powerful, fully integrated and optimized AI stack with its own planet-scale infrastructure, custom-built chips, generative AI models and development platform, as well as AI-powered applications, to help organizations transform. Customers in more than 200 countries and territories turn to Google Cloud as their trusted technology partner.

About Amdocs
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macro-economic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events or pandemics, as well as the current inflationary environment, and the effects of these conditions on the company’s customers’ businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the company’s customers, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, security incidents, including breaches and cyberattacks to our systems and networks and those of our partners or customers, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the company’s  offerings and operations and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs’ filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2024 filed on December 17, 2024 and our Form 6-K furnished for the first quarter of fiscal 2025 on February 18, 2025.