Evolution of telecom billing: From inflexibility to dynamic customer-centric practices
Evolution of telecom billing: From inflexibility to dynamic customer-centric practices
Are you and your customers on the same page when it comes to billing expectations?
Evolution of telecom billing: From inflexibility to dynamic customer-centric practices
Are you and your customers on the same page when it comes to billing expectations?
Dive into the evolution of telecom billing
In collaboration with GlobalData analysts, we present a compelling analysis, backed by data from our comprehensive end-user survey, that challenges long-held beliefs about billing in the telecom sector.
"There’s a notion amongst service providers that all transactional engagement of the future is going to the subscription model. What our survey responders are clearly telling us here is that subscription is not the only game in town.”
Discover:
- Why over 55% of customers feel locked into inflexible billing plans
- Why a staggering 70% would switch providers for more adaptable options
- Learn how enterprises echo this sentiment, with many willing to pay a premium for increased billing flexibility
This report is an eye-opener for CSPs, revealing the urgent need to shift towards more dynamic, customer-centric billing practices. Download now to gain valuable insights and strategies for aligning your billing system with modern consumer demands.
Join us in redefining the future of telecom billing and enhancing customer experiences.
Get the report
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