Leaders think they are - customers say otherwise. The 2025 CX20 Global Report reveals why outdated assumptions, unclear communication, and overhyped tech are costing billions in lost revenue. If you want to retain loyalty, stay competitive, and turn customer experiences into real business value, this report is a wake-up call you can’t afford to miss.

What’s Inside:

• The 20 most damaging CX gaps across 14 industries
• A clear look at why digital transformation isn't paying off (and how to fix it)
• The AI adoption paradox: leaders are sold, customers aren’t

A Sneak Peek:

• $3.8 trillion in global sales is at risk in 2025 due to bad CX
• Only 24% of customers feel their expectations are being met - yet 80% of leaders think they’re doing great
• 85% of loyal customers consider switching brands after repeated bad experiences

Ready to dive in and start using the CX20 Framework to close the gaps.