2023: A pivotal year for GenAI
"The Epicenter" reveals the transformative role of Generative AI in telecoms. In 2023 alone, GenAI evolved from concept to practical tool, highlighted by OpenAI's ChatGPT in Office 365.
This paper analyzes over 600 GenAI applications, refined to 160, showcasing GenAI's impact on customer service, network optimization, and efficiency.
Key findings suggest a 2024 surge in GenAI adoption, with initial focus on internal processes before customer interaction. Investment should prioritize impactful domains like CPQ systems, Digital Commerce, and Customer Care.
The paper concludes that GenAI is vital for telecoms to stay competitive and innovate, painting a future of efficient, customer-centric telecoms powered by GenAI.
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MWC 2024: Get ready to be amAIzed!
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