2023: A pivotal year for GenAI

"The Epicenter" reveals the transformative role of Generative AI in telecoms. In 2023 alone, GenAI evolved from concept to practical tool, highlighted by OpenAI's ChatGPT in Office 365.

This paper analyzes over 600 GenAI applications, refined to 160, showcasing GenAI's impact on customer service, network optimization, and efficiency.

Key findings suggest a 2024 surge in GenAI adoption, with initial focus on internal processes before customer interaction. Investment should prioritize impactful domains like CPQ systems, Digital Commerce, and Customer Care.

The paper concludes that GenAI is vital for telecoms to stay competitive and innovate, painting a future of efficient, customer-centric telecoms powered by GenAI.

Download the whitepaper today.

Get the report

 
WHY STOP
AT AVERAGE?

make it
amazing

Your future looks
breath-taking from here

cloud

Embrace the cloud and together we’ll see your business agility, innovation and scalability soar to new heights.

Simplify the complex,
deliver the brilliant

automation

Discover the streamlined, cost-efficient and intelligent answer to increasingly complex customer, IT and network demands.

Fill your customers’ day
with content they love

media

Build an irresistible content proposition and experience that keeps your customers coming back for more.

Reinvent the customer
experience. Every day.

digital

Discover the agility to deliver a jaw-dropping digital experience that always exceeds expectations.

Make today’s impossible
tomorrow’s possible

5G

Unlock the full potential of 5G and shape the network to create new capabilities, unique business models and game-changing opportunities.

Explore

about Amdocs

Discover how Amdocs can help your business.

cloud

Your future looks breath-taking from here.

automation

Simplify the complex, deliver the brilliant.

media

Fill your customers’ day with content they love.

digital

Reinvent the customer experience. Every day.

5G

Make today’s impossible tomorrow’s possible.

Close

 

Apologies, our website does not support this browser