Research

5G

Digital

Research: How are the digital divide and connected home changing?

Research: How are the digital divide and connected home changing?

From revealing the current state of connectivity in homes to exploring the potential of bridging the digital divide, this new research from Amdocs unveils challenges, opportunities and more.

Research: How are the digital divide and connected home changing?

Layout canvas

According to The Changing Divide Report 2023, the majority of American consumers now have dependable internet access. However, as our homes become more interconnected, fresh obstacles are emerging that jeopardize the progress made and may deepen the digital divide.

"We've long recognized that a lack of connectivity is a significant problem, but in today's world, access has become non-negotiable. Failing to ensure universal connectivity only serves to exacerbate the digital divide, leaving those on the lower end of the socioeconomic ladder at an even greater disadvantage in their personal, professional, and academic pursuits. Given the role that technology and connectivity play in driving the global economy, it's our collective responsibility to remain persistent in our efforts to close this gap."

Author Image

Anthony Goonetilleke, Group President of Technology and Head of Strategy

Amdocs

Findings from the research include:

  • Almost all consumers now consider internet a necessity like running water and electricity
  • Households with more than 9 connected devices have nearly doubled since 2021
  • Almost half of consumers say they are generally happy with their home internet, but occasionally have issues. However, 11% still struggle with connectivity.
  • Nearly two-thirds (61%) of consumers are concerned new technologies like the metaverse, AR and more will increase a divide
  • Even with reliable internet connectivity, issues are still occurring in the home around broadband speed, too many people using at once, or general service interruptions

These insights highlight several critical topics that must be discussed to ensure increased demand for connectivity in the home doesn’t cause a new kind of divide.

“According to recent research by Amdocs, households with more than nine connected devices have nearly doubled since 2021. With a growing number of devices comes the potential for more connectivity problems. To better serve growing demands, broadband and Fixed-Wireless Access providers must offer intelligent and proactive customer support, leveraging in-home data that can generate valuable AI-driven insights for consumers. For instance, gaming overload, or a family member bringing too many friends into the home. This intelligent engagement layer is the next step in the evolution of in-home connectivity.”

Author Image

Gil Rosen, Chief Marketing Officer

Amdocs

WHY STOP
AT AVERAGE?

make it
amazing

Your future looks
breath-taking from here

cloud

Embrace the cloud and together we’ll see your business agility, innovation and scalability soar to new heights.

Simplify the complex,
deliver the brilliant

automation

Discover the streamlined, cost-efficient and intelligent answer to increasingly complex customer, IT and network demands.

Fill your customers’ day
with content they love

media

Build an irresistible content proposition and experience that keeps your customers coming back for more.

Reinvent the customer
experience. Every day.

digital

Discover the agility to deliver a jaw-dropping digital experience that always exceeds expectations.

Make today’s impossible
tomorrow’s possible

5G

Unlock the full potential of 5G and shape the network to create new capabilities, unique business models and game-changing opportunities.

Explore

about Amdocs

Discover how Amdocs can help your business.

cloud

Your future looks breath-taking from here.

automation

Simplify the complex, deliver the brilliant.

media

Fill your customers’ day with content they love.

digital

Reinvent the customer experience. Every day.

5G

Make today’s impossible tomorrow’s possible.

Close

 

Apologies, our website does not support this browser