Research: How Important is GenAI Upskilling to the Workforce?
Uncover the trends in GenAI adoption in the workforce, and why upskilling is of critical importance – especially for younger generations. Learn who’s using it, how often, and what concerns they have about this emerging technology.
A recent study by Amdocs, conducted by Dynata, dives into how GenAI is influencing job market trends, reshaping talent retention, and widening the skills gap. From generational disparities in AI adoption to its role in job applications, this report highlights the key challenges and opportunities facing today's workforce.
Findings include:
A Concerning Skills Gap:
As the use of GenAI tools continues to rise, especially within the workplace, another layer of complexities is being introduced to the persistent skills gap. While more than half of respondents report having high proficiency in GenAI tools – there’s a dramatic difference across generations and technical vs nontechnical employees.
Generational Divide in GenAI Proficiency:
While Gen Z is embracing GenAI, a significant gap remains, with Gen Z and Millennials having higher proficiency compared to Gen X and Baby Boomers. This is reshaping career paths, with younger generations seeking companies that prioritize AI upskilling.
Impact on Talent Retention and Career Development:
Nearly half of Gen Z respondents would consider leaving a company that doesn’t offer GenAI training, indicating the critical importance of AI education in career progression.
GenAI for Recruitment and Job Searching:
The study reveals job seekers find GenAI-powered recruitment tools valuable, particularly among Millennials, who are leading the way in AI adoption for job applications.
How Amdocs is Taking Part in Upskilling Efforts:
Empowering the workforce through strategic leadership, innovation skills, and a robust talent development program focusing on Gen AI, Amdocs is preparing for the future of work:
- In 2023, 92% of employees participated in learning and development programs. Of that, 72% of employees participated in upskilling programs in hot spotted tech topics (GenAI, Cloud, DevOps, Microservices, full stack, etc.)
- Amdocs launched a series of initiatives focused on increasing the understanding and adoption of GenAI throughout the organization. By integrating GenAI into our team learning culture, we have successfully reached our global workforce with specialized learning modules.
- On average, each employee at Amdocs is engaging with seven learning offerings specifically focused on Generative AI.
- Amdocs is proud to host major development hackathons, aimed at fostering innovation and tapping into the creative potential of our employees.
- With a GenAI-enabled internal job search platform, employees can visualize their career paths and access GenAI-recommended development plans tailored to their career goals.
