Sunrise Selects Amdocs to Further Digitalize Call Center Operations, Improving Customer Service

Press Release Dec 14 2016
Sunrise will be able to maintain and enhance its number one market position in customer satisfaction, while reducing operational costs

​​ST. LOUIS - Dec. 14, 2016 - Amdocs (NASDAQ: DOX), the leading provider of customer experience solutions, today announced that Sunrise, the largest private service provider in Switzerland offering mobile, fixed, broadband Internet and TV services, has selected to enhance its existing Amdocs customer management solution to further digitalize its call center operations. Following rollout, Sunrise will be able to equip its call-center agent screens with a single, intuitive and process-driven interface, unified across lines of business, with easy-to-use widgets. As a result, Sunrise will be able to simplify call center workflows, shorten call resolution time and offer customers a consistent experience, no matter what they are calling about.

"We’ve been relying on Amdocs’ customer management systems to deliver great customer service since 2002. Amdocs has been a valuable partner and we are confident that with this next phase in our partnership we will manage all the upcoming challenges for digitalization. With Amdocs as a strategic partner, we believe that the customer-centric design will give us the ability to provide the best in class service to our customers," said Françoise Clemes, Chief Service Officer at Sunrise.

"By digitalizing its call center operations and unifying the agent interface across lines-of-business, Sunrise will be providing its agents with the digital tools, and its customers - with the omni-channel experience, expected in the digital era,” said Anthony Goonetilleke, president of the Amdocs Product Business Group. “Sunrise will also be able to support its strong growth in subscribers, while reducing operational and agent training costs."

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About Amdocs
Amdocs is the market leader in customer experience software solutions and services for the world’s largest communications, entertainment and media service providers. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control, optimization and network functions virtualization, coupled with professional and managed services, have accelerated business value for its customers by simplifying business complexity, reducing costs and delivering a world-class customer experience.

The Amdocs portfolio enables service providers to capture the world of digital immediacy by operating across digital dimensions to engage customers with personalized, omni-channel experiences; creating a diversified business to capture new revenue streams; becoming data empowered to make business and operational decisions based on insight-based and predictive analytics; and achieving service agility to accelerate the fast rollout of new technologies and hybrid network services.

Amdocs and its 25,000 employees serve customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.7 billion in fiscal 2016.

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Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2016 filed on December 12, 2016.

Media Contact:

Austin Weedfall
Hotwire PR for Amdocs
Tel: +1 646-790-4737
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