ST. LOUIS - Dec. 14, 2016 - Amdocs (NASDAQ: DOX), the leading provider of customer experience solutions, today announced that NetLink Trust, Singapore’s nationwide telecommunications infrastructure provider, has selected Amdocs to deliver a next-generation business and operations support system (B/OSS) to transform its legacy systems and fully automate order management, service design and delivery processes and service assurance. Amdocs’ solution aims to accelerate delivery time for fiber connectivity and enable quicker fault repairs. The solution will also simplify the ordering experience for NetLink Trust’s customers – broadband service providers.
Amdocs will deliver a comprehensive B/OSS that includes online portal, billing, order orchestration and service order management, workforce management and service assurance components. A web-based digital dashboard for managing orders and services will enable last-mile broadband service providers to better manage end users’ customer expectations. The solution, which includes maintenance and support services, will be delivered under a multi-year contract, whereby Amdocs will assume the role of solution provider, while also acting as prime systems integrator of third-party software and hardware.
“This is a very important project for NetLink Trust, since it encompasses the core IT functions that support the delivery of fiber connectivity for Singapore’s Next-Generation Nationwide Broadband Network (NGNBN),” said Garry Ng, director of IT at NetLink Trust. “We aim to provide a robust and reliable fiber network to all end-users in Singapore, and with Amdocs’ solution, will be better able to meet this objective.”
“The underlying infrastructure of the NGNBN built and operated by NetLink Trust has radically transformed the info-communications landscape in Singapore,” said Weiming Li, vice president and customer business executive at Amdocs. “Our solution, which includes multiple third-party components, can be implemented within a year, enabling us to fully automate NetLink Trust’s service ordering and delivery process. This will allow NetLink Trust to achieve the service agility they need to quickly roll out fiber connectivity and reduce time to fulfil orders, thereby ensuring a better customer experience for broadband service providers and end-users.”
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Amdocs is the market leader in customer experience software solutions and services for the world’s largest communications, entertainment and media service providers. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control, optimization and network functions virtualization, coupled with professional and managed services, have accelerated business value for its customers by simplifying business complexity, reducing costs and delivering a world-class customer experience.
The Amdocs portfolio enables service providers to capture the world of digital immediacy by operating across digital dimensions to engage customers with personalized, omni-channel experiences; creating a diversified business to capture new revenue streams; becoming data empowered to make business and operational decisions based on insight-based and predictive analytics; and achieving service agility to accelerate the fast rollout of new technologies and hybrid network services.
Amdocs and its 25,000 employees serve customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.7 billion in fiscal 2016.
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Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2016 filed on December 12, 2016.
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