Network Experience Management

Get the most out of your network

 

Amdocs is the trusted network partner of Tier-1 service providers worldwide, offering proven and scalable solutions powered by advanced expertise and equipment-independent software and services.

                       

Amdocs helps service providers optimally manage how their customers experience the end-to-end network performance, in order to enhance customer satisfaction and increase the return on network investment.

OFFERING INCLUDES:

Network Optimization

Amdocs helps service providers optimize their networks based on the actual customer experience of network performance, by intelligently using all relevant data sources. Through equipment and technology independent criteria, which can combine network and business data inputs, Amdocs offers service providers an optimal ROI approach to optimizing their networks, including automated optimization.

 

Network Operations

Amdocs helps service providers drastically enhance their operational efficiency, by addressing the limitations of silo organizational structures that make little use of automation, data sharing and resource synergies. Through centralized and cross-domain operations built upon automation, Amdocs offers service providers a proven methodology for efficiency and, ultimately, improved network experience for their customers.

 

Network Analytics

Amdocs helps service providers understand how their customers experience the end-to-end network performance, through its intelligent use of data from a variety of sources. With industry-leading solutions, which 300+ service providers worldwide have used to address specific network challenges, Amdocs offers ROI-driven decision making and automating network operation.

 

Network Services

Amdocs helps service providers design, deploy and operate their networks in a more cost-effective way, independent from any equipment or technology bias. Combining advanced network expertise with its delivery DNA and an enviable track record, Amdocs offers peace of mind to service providers and ensures an the optimal network experience for their customers, even in complex or high-uncertainty projects.

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Benefits

  • Accelerate processes

    Increase efficiency through centralization and automation

  • Squeeze more out of existing network assets

    Improve network ROI with customer value driven optimization

  • Improve VIP customer experience

    Increase revenue through differentiated QoE

Learn More

blog

NxM: How to better understand and manage network experience

Network quality remains a key competitive asset for mobile network operators (MNOs), and is one of the top 3 reasons for service uptake and churn. Still, MNOs have typically followed a deployment and optimization approach that disregards the actual judge of network quality: their customers (subscribers, end users). As the ancient Greek philosopher Protagoras said: “Man is the measure of all things”.

report

A new era for wireless: from network to network-experience focused

How well does your network stand up when it comes to customer experience? For most mobile network operators, the goal of achieving their network KPIs – and keeping subscribers satisfied – remains elusive. This new report reveals mobile operators top-10 network experience challenges and strategies to address them.