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Telco - skilled GenAI Agents

Amdocs amAIz Agents represent a groundbreaking leap forward in telecom tech.

This GenAI-powered partner is a force multiplier that leverages telco-specific expertise across a wide scope of tasks and responsibilities.
With amAIz Agents, telco-professionals are now empowered by a team of autonomous, telco-native GenAI Agents that require no training and are ready to perform from day one.

This leads to more efficient and effective operations, enabling human agents to focus on core tasks and deliver exceptional results.

amAIz agents go beyond support. Through applying their unique telco skills to automate workflows across multiple CSP operations, these GenAI Agents are catalysts of change within the telecom landscape, paving the way for a new era of innovation and efficiency.

See some of Amdocs amAIz Platform Agents KPIs

Problem Resolution & Customer Satisfaction

  • Average handling time – ~9 minutes reduction
  • NPS – 49% improvement
  • Repeated Calles - 50% reduction

GenOps  

  • +60% cost reduction  
  • Up to 30% improved accuracy  
  • Up to 80% improved latency 
  • Automates CSPs tasks to provides intelligent recommendations and close-loop activities.
  • Across multiple telco domains (telco workflows automation) 

Benefits

  • Enhanced Productivity

    Agents enable asynchronous parallel processing of tasks.

  • Industry-Specific Solutions

    Tailored for telecom industry challenges and requirements.

  • Security and Compliance

    Ensures data privacy and regulatory compliance.

  • Easily scalable to meet evolving business needs

    Agents can fact-check LLM output against real-time data.

  • Low-Risk Integration

    Simplifies the adoption of generative AI with minimal risk.

  • Personalization

    Agents enable persona-driven interactions that adapt to the use.

Featured insights

How Amdocs’ First-of-its-Kind amAIz Agents Provide a Low-Risk Way to Get Started with Generative AI

Amid the rapid rise of generative AI, many communications service providers struggle to keep pace. Amdocs is revolutionizing this landscape with a seamless, value-driven solution.

Learn more

Exploring the Future of AI: How GenAI Agents are Revolutionizing Industries

Learn how GenAI Agents are enhancing customer service, content creation, healthcare, finance, and telecom by generating new content, making decisions, and performing tasks autonomously.

Learn more

Amdocs amAIz Platform

A unique telco-grade and trusted GenAI platform that enables CSPs to drive innovation, automate processes and optimize decision-making.

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