Amdocs Customer Experience Suite
Introducing CES26, the only Telco-native, Agent-driven suite spanning business, operations and network domains, now part of aOS – the Agentic Operating System for Telco
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Tailored to your digital transformation strategy serving your priorities
Whether you want to strengthen your digital commerce initiatives, introduce agentic experience to automate workflows, launch advanced 5G offerings and monetize your network, or introduce automated orchestration across networks and services, we have you covered.
With a modular portfolio of platforms, products, and capabilities, deployable standalone or seamlessly together leveraging pre-integration and thousands of certified end-to-end flows and user journeys, CES26 drives growth across any customer segment – B2C, B2B, and B2B2x, any connectivity service, any network technology and any monetization model.
The suite’s agility, openness, modularity, standardization and API-first approach, make it a perfect match for telcos of any size, large or small.
Benefits
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Become an AI-driven telco
Break data silos and introduce agentic experience to improve customer satisfaction, drive business growth and optimize operational efficiencies.
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Simplified and always-on customer experience
Introduce advanced offerings and new business models for consumers and enterprises, and quickly monetize network and partner ecosystem investments.
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Business diversification and new growth engines monetization
Introduce advanced offerings and new business models for consumers and enterprises, and quickly monetize network and partner ecosystem investments.
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Competitive advantage through differentiation
Stand out from your rivals by evolving offerings and experiences faster, and getting to market quicker, leveraging cloud-native applications and network, with seamless partner integration.
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Minimize transformation risk
Define gradual modernization path based on your business priorities leveraging open, agile and modular solutions that can integrate to your existing stack, flexible consumption models and multi-cloud deployment options.
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Reduced TCO and operational costs
Accelerate ROI while providing a higher volume and variety of offerings – thanks to AI, ML, cloud-native and low-code technologies driving zero-touch operations and minimizing IT dependency.
Powered by aOS Cognitive Core
CES26 portfolio is embedded with Telco-native Generative AI agents and sub-agents spanning all telco domains – Product Offering & Marketing, Sales & Ordering, Customer Service & Support, Monetization, Service Delivery and Network. Leveraging Cognitive Core BSS/OSS agents and Telco-specific and actionable insights, CES26 powers the AI-driven telco with capabilities designed to elevate customer and user experience, drive new business and growth, and optimize telco operations and cost.