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Customer Engagement Platform
Customer Engagement Platform

Customer Engagement Platform
Reimagining the telecom experience together
The new Customer Engagement Platform by Amdocs & Microsoft is designed to enable CSPs to provide their customers with simple, digital-first, AI-driven intuitive experiences with an all-encompassing marketing, sales, commerce and service platform, serving consumer and enterprise customers on a single, open, telco and cloud-native platform.

Report: The Amdocs-Microsoft partnership
Benefits
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Built for telco
Combining the best of Microsoft and Amdocs in one solution that simplifies telco complexities and serves consumer and enterprise businesses across the entire lifecycle on a single platform.
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Supercharged productivity & collaboration
Boost efficiency with connected applications to sell more and resolve issues faster with Integrated collaboration across applications.
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A complete solution
A single platform that supports CSPs’ entire sale-cycle for consumers and enterprises, from lead to post-purchase.
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Frictionless experience
Contextualized and harmonized end-user experiences and journeys across all channels and applications, with a seamless employee experience.
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AI-powered marketing, sales, commerce, and customer service
Real-time, AI-driven contextualized and harmonized end-user experiences and journeys across all channels and applications and customers’ life-cycle.
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Business agility
Leveraging open APIs and top notch technologies including AI, low-code/no-code and cloud to drive automation, fast time to market and maximum flexibility.