Customer Engagement Platform

Reimagining the telecom experience together

The new Customer Engagement Platform by Amdocs & Microsoft is designed to enable CSPs to provide their customers with simple, digital-first, AI-driven intuitive experiences with an all-encompassing marketing, sales, commerce and service platform, serving consumer and enterprise customers on a single, open, telco and cloud-native platform.

Report: The Amdocs-Microsoft partnership

Appledore Research‘s John Abraham reviews the Customer Engagement Platform and finds the partnership a “win-win”.

Benefits

Built for telco

Combining the best of Microsoft and Amdocs in one solution that simplifies telco complexities and serves consumer and enterprise businesses across the entire lifecycle on a single platform.
Supercharged productivity & collaboration

Boost efficiency with connected applications to sell more and resolve issues faster with Integrated collaboration across applications.
A complete solution

A single platform that supports CSPs’ entire sale-cycle for consumers and enterprises, from lead to post-purchase.
Frictionless experience

Contextualized and harmonized end-user experiences and journeys across all channels and applications, with a seamless employee experience.
AI-powered marketing, sales, commerce, and customer service

Real-time, AI-driven contextualized and harmonized end-user experiences and journeys across all channels and applications and customers’ life-cycle.
Business agility

Leveraging open APIs and top notch technologies including AI, low-code/no-code and cloud to drive automation, fast time to market and maximum flexibility.

Analyst report

IDC explores telco B2B growth potential with Amdocs & Microsoft’s Customer Engagement Platform

Report reveals how the platform empowers telcos to navigate complex B2B sales journeys efficiently, streamline contract management, and harness the potential of AI-driven customer engagement.

Get report