Customer Engagement Platform

Reimagining the telecom experience together

The new Customer Engagement Platform by Amdocs & Microsoft is designed to enable CSPs to provide their customers with simple, digital-first, AI-driven intuitive experiences with an all-encompassing marketing, sales, commerce and service platform, serving consumer and enterprise customers on a single, open, telco and cloud-native platform.

Report: The Amdocs-Microsoft partnership

Appledore Research‘s John Abraham reviews the Customer Engagement Platform and finds the partnership a “win-win”.

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Benefits

Built for telco

Combining the best of Microsoft and Amdocs in one solution that simplifies telco complexities and serves consumer and enterprise businesses across the entire lifecycle on a single platform.
Supercharged productivity & collaboration

Boost efficiency with connected applications to sell more and resolve issues faster with Integrated collaboration across applications.
A complete solution

A single platform that supports CSPs’ entire sale-cycle for consumers and enterprises, from lead to post-purchase.
Frictionless experience

Contextualized and harmonized end-user experiences and journeys across all channels and applications, with a seamless employee experience.
AI-powered marketing, sales, commerce, and customer service

Real-time, AI-driven contextualized and harmonized end-user experiences and journeys across all channels and applications and customers’ life-cycle.
Business agility

Leveraging open APIs and top notch technologies including AI, low-code/no-code and cloud to drive automation, fast time to market and maximum flexibility.

Insights

Podcast: How can we partner for success in this new era?

Matt and his guests at MWC 2023 discuss the recent news of Microsoft and Amdocs expanding their partnership to reimagine the telco experience and introduce an intelligent customer engagement platform.

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Amdocs & Microsoft expand strategic partnership, introduce intelligent customer engagement platform

Leveraging Amdocs’ cloud-native Commerce & Care Suite and Microsoft Dynamics 365 & Power Platform, the solution combines cloud, AI & telco technologies for a seamless consumer & enterprise experience

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