How Telco Customer Experience Management Drives Growth

Generate Tomorrow's Signature Customer Experiences. Expectations have never been higher. Every interaction must feel effortless, personal, and exceptional.
Elevate experiences beyond expectations with AI, GenAI and agentic driven interactions that adapt in real time, delivering WOW moments whenever, wherever, and however customers want.

Reimagining the Telecom Experience Together

The Customer Engagement Platform by Amdocs and Microsoft redefines what’s possible for CSPs, enabling them to craft experiences that feel personal, timely, and seamless. Customers expect wow moments - this platform turns those expectations into reality.

Spanning marketing, sales, commerce, and service, it unifies advanced telco and cloud-native capabilities in an open platform. With embedded analytics, AI, Generative AI, and AI Agents, it empowers employees with copilots, real-time insights, and collaboration tools to deliver proactive, personalized interactions.

Beyond CX, it enhances employee workflows, boosting efficiency and value at every touchpoint.

Benefits

GenAI and AI-Powered Marketing, Sales, Commerce, Service, and Agentic Experiences

Transform how you engage customers with Telco-specific AI, Generative AI, built-in copilots and AI agents. From predictive insights to personalized recommendations, the platform drives smarter, faster, and more impactful interactions across every function.
Personalized, Real-Time Customer Journeys

Create deeply personalized, contextualized experiences across all channels and touchpoints. The platform adapts in real time, powered by AI, to anticipate customer needs and deliver tailored, seamless interactions.
Built for Telecom’s Unique Complexity

Purpose-built to address the intricate challenges of telecoms, this platform combines the strengths of Microsoft and Amdocs into a unified, open, telco and cloud-native solution for both consumer and enterprise customers.
Supercharged Productivity, Collaboration, and Agility

Empower teams to work smarter with AI-powered tools, integrated applications, and seamless collaboration across workflows. With intelligent, agentic tools, the platform enables effortless engagement, ensuring exceptional customer journeys at every touchpoint.
Frictionless Customer and Employee Experiences

Harmonize journeys for customers and empower employees with intuitive, connected workspaces that enhance productivity, collaboration, and engagement.
Comprehensive, Scalable End-to-End Solution

Support the CSP sales cycle end-to-end, from lead generation to post-purchase, with CatalogONE for offer management, Amdocs Order Management for smooth execution, and Customer Journey Orchestration powered by insights to enable personalized, real-time interactions.

eBook: The Telco Tipping Point

Why CSPs must generate tomorrow's signature customer experiences

Your CX, mixed just how you like it

Introducing surprisingly flexible digital experience offerings.

Serving all users with effortless intelligent experiences across the entire lifecycle.

Learn more