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Reimagining the telecom experience together

The new Customer Engagement Platform by Amdocs & Microsoft is designed to enable CSPs to provide their customers with simple, digital-first, AI-driven intuitive experiences with an all-encompassing marketing, sales, commerce and service platform, serving consumer and enterprise customers on a single, open, telco and cloud-native platform.

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Report: The Amdocs-Microsoft partnership

Appledore Research‘s John Abraham reviews the Customer Engagement Platform and finds the partnership a “win-win”.
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Benefits

  • Built for telco

    Combining the best of Microsoft and Amdocs in one solution that simplifies telco complexities and serves consumer and enterprise businesses across the entire lifecycle on a single platform.

  • Supercharged productivity & collaboration

    Boost efficiency with connected applications to sell more and resolve issues faster with Integrated collaboration across applications.

  • A complete solution

    A single platform that supports CSPs’ entire sale-cycle for consumers and enterprises, from lead to post-purchase.

  • Frictionless experience

    Contextualized and harmonized end-user experiences and journeys across all channels and applications, with a seamless employee experience.

  • AI-powered marketing, sales, commerce, and customer service

    Real-time, AI-driven contextualized and harmonized end-user experiences and journeys across all channels and applications and customers’ life-cycle.

  • Business agility

    Leveraging open APIs and top notch technologies including AI, low-code/no-code and cloud to drive automation, fast time to market and maximum flexibility.

Featured insights

podcast in progress

Podcast: How can we partner for success in this new era?

Matt and his guests at MWC 2023 discuss the recent news of Microsoft and Amdocs expanding their partnership to reimagine the telco experience and introduce an intelligent customer engagement platform.

Listen to podcast
hall

Amdocs & Microsoft expand strategic partnership, introduce intelligent customer engagement platform

Leveraging Amdocs’ cloud-native Commerce & Care Suite and Microsoft Dynamics 365 & Power Platform, the solution combines cloud, AI & telco technologies for a seamless consumer & enterprise experience

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Amdocs identifies digital as a key pillar and helps clients transform their digital experience

GlobalData assesses Amdocs' capabilities in helping businesses to build outstanding digital experiences and tap into different digital opportunities.

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Whitepaper: A Centralized Care Approach to Providing Excellent CX

As top-notch CX is becoming a key differentiator in the industry, CSPs must shift into a centralized yet personalized care approach.

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Case study: Sprint digital transformation

Case study: Sprint digital transformation

Sprint implements Amdocs Commerce & Care Suite & Amdocs Catalog, enabling digital, omnichannel experiences & continuous new, fast-to-market offerings.

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Woman coding

Analyst review: Amdocs Low-Code Experience Platform

IDC's Rosalind Craven believes this low-code/no-code experience platform has the potential to make a very positive impact on telcos' omni-channel customer experience and customer journey management.

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hall

Reinvention through M&A

Three Ireland’s digital-led approach to achieve the ultimate seamless omnichannel customer experience.

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More insights

Resources

Datasheet: Customer Engagement Platform
  • PDF
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WHY STOP
AT AVERAGE?

make it
amazing

Your future looks
breath-taking from here

cloud

Embrace the cloud and together we’ll see your business agility, innovation and scalability soar to new heights.

Simplify the complex,
deliver the brilliant

automation

Discover the streamlined, cost-efficient and intelligent answer to increasingly complex customer, IT and network demands.

Fill your customers’ day
with content they love

media

Build an irresistible content proposition and experience that keeps your customers coming back for more.

Reinvent the customer
experience. Every day.

digital

Discover the agility to deliver a jaw-dropping digital experience that always exceeds expectations.

Make today’s impossible
tomorrow’s possible

5G

Unlock the full potential of 5G and shape the network to create new capabilities, unique business models and game-changing opportunities.

Explore

about Amdocs

Discover how Amdocs can help your business.

cloud

Your future looks breath-taking from here.

automation

Simplify the complex, deliver the brilliant.

media

Fill your customers’ day with content they love.

digital

Reinvent the customer experience. Every day.

5G

Make today’s impossible tomorrow’s possible.

about Amdocs
cloud
automation
media
digital
5G

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