Amdocs eSIM Cloud for Cloud Native eSIM Lifecycle Management

What is eSIM Cloud?

Amdocs eSIM Cloud is a comprehensive, cloud-native SaaS solution that simplifies the entire eSIM lifecycle from activation and onboarding to entitlement, subscription management, and beyond. Pre-integrated with Amdocs BSS and continuously updated, it helps operators stay ahead of evolving GSMA standards, device ecosystems, and customer expectations.

Delivered out-of-the-box, it removes complexity with a pre-integrated framework directly connected to Amdocs BSS and continually enhanced through a joint innovation roadmap. This ensures your business is always ahead, ready to adopt new GSMA standards, device generations, and evolving digital ecosystems without disruption.

Designed for MNOs, MVNOs, OEMs, and enterprises alike, Amdocs eSIM Cloud enables seamless digital customer experiences across all channels and devices, accelerates time-to-market to unlock faster service launches and monetization, and delivers unlimited scalability through its cloud-native design. All of this is achieved with zero CAPEX investment, thanks to its SaaS consumption model.

With Amdocs eSIM Cloud, your connectivity business is future-proof, equipped with a platform that grows and evolves in step with your strategy.

eSIM Orchestration

Amdocs eSIM Orchestration simplifies complex SIM management through automation, delivering secure, efficient, and resilient operations.

Popular features

Business Process Automation
Error Management
Fraud Detection
Multiple SMDP+ Support
Seamless Integrations

Entitlement Platform

The Amdocs Entitlement Platform instantly authenticates devices, enabling seamless activation across phones, wearables, tablets, and cars.

Popular features

Seamless multi-device activation
Zero-touch eSIM provisioning
Cross-ecosystem subscription transfers
Wearables entitlement compliance
Carrier-grade scalable architecture

Global Entitlement Server Landscape 2025

Counterpoint Annual Report The 2025 Entitlement Servers ecosystem, vendor leaderboard, use cases, & what is next playbook.

Counterpoint Annual Report
The 2025 Entitlement Servers ecosystem, vendor leaderboard, use cases, & what is next playbook.

Why Amdocs eSIM Cloud ?

Future-ready by design - trusted by leading MNOs

Amdocs eSIM Cloud is built on a cloud-native, SaaS foundation that ensures your business is always future-ready. Its fully managed SaaS delivery model means the platform is continuously updated, remains compliant with evolving standards, and significantly reduces operational overhead. With cloud-based elasticity, you can instantly scale resources up or down to meet demand, without the need for costly infrastructure or hardware investments.

The platform offers unlimited scalability, enabling support for millions of activations, subscriptions, and connected devices, all while maintaining operational simplicity. Whether your organization requires a multi-tenant, single-tenant, or hybrid deployment model, Amdocs eSIM Cloud provides the flexibility to align with your strategic and governance needs.

Designed to be future-proof, the platform ensures automatic readiness for new GSMA specifications, emerging device ecosystems, and feature enhancements. This agility translates into faster time-to-market, allowing you to roll out new services, device integrations, and customer experiences rapidly, capturing growth opportunities as they arise.

Amdocs eSim Cloud Platform Architecture

amdocs esim cloud platform architecture

Complete, Productized Platform

Amdocs eSIM Cloud is a complete, out-of-the-box solution that combines robust business and technical capabilities into a single, integrated platform.

It supports end-to-end eSIM lifecycle management, enabling seamless operations from initial activation and onboarding to subscription renewal and transfer. The platform includes integrated orchestration and entitlement capabilities, with certified support for leading device ecosystems such as Apple, Google, Huawei, and other emerging players. Its pre-integration with Amdocs BSS streamlines deployments, reduces complexity, and accelerates time-to-market through proven business alignment.

At its core, Amdocs eSIM Cloud is designed with the customer experience in mind. It delivers frictionless activation journeys tailored to the needs of consumers, enterprises, and partners - enhancing satisfaction, loyalty, and long-term engagement.

Amdocs eSIM Cloud Platform

amdocs esim cloud platform

Amdocs eSIM Cloud Modules

Enterprise eSIM Management

This module helps large organizations manage eSIMs across thousands of devices through a centralized control system. Using the Fleet Manager Portal, IT teams can easily create, distribute, and monitor eSIMs for employees or customers. The platform supports bulk operations, allowing mass activation and management of devices with minimal effort. It also integrates with enterprise mobility platforms like EMM (Enterprise Mobility Management) and MDM (Mobile Device Management), making it easy to automate device setup and enforce security policies. With built-in lifecycle visibility, businesses can track device health, activation status, and subscription usage in real time.

MVNO Enablement Gateway

This module is designed for MVNOs (Mobile Virtual Network Operators), MVNEs (Mobile Virtual Network Enablers), sub-brands, and partners who want to offer eSIM services without building complex infrastructure. It includes intelligent traffic routing to separate services for each operator, ensuring accurate delivery and billing. The platform supports full entitlement and orchestration, including SIM transfers and activation of wearable devices like the Apple Watch. MVNOs can also access an API (Application Programming Interface) and SDK (Software Development Kit) to integrate eSIM functionality into their mobile apps. Additionally, segregated portals allow dealers and partners to manage their services securely and independently.

Eligibility Caching Engine

To improve performance and reduce strain on backend systems, this module stores user eligibility data directly within the eSIM platform. This local caching allows faster entitlement checks without repeatedly querying the core business systems. It uses lazy updates, which automatically refresh stored data based on expiration rules, and live updates, which sync data in real time using notifications from the BSS (Business Support System). This ensures accurate and responsive service delivery while optimizing system efficiency.

Roaming eSIM Solutions

This module helps mobile operators compete with global eSIM marketplaces by offering flexible roaming options for travelers. For inbound roamers - people visiting your country - operators can sell local data packages through digital channels, airport kiosks, or retail partners. For outbound roamers - subscribers traveling abroad - Amdocs connects operators with a global partner ecosystem to offer international eSIM packages. The platform also supports digital distribution, allowing travelers to purchase and activate eSIMs remotely, even before they travel. It supports dual provisioning, meaning users can use both an eSIM and a physical SIM card at the same time.

IoT & IIoT Fleet Management

This module extends eSIM capabilities to support connected devices in industries like utilities, agriculture, and security. It allows operators to reuse existing infrastructure to connect IoT (Internet of Things) and M2M (Machine-to-Machine) devices, reducing costs and simplifying deployment. The platform is fully compliant with the latest GSMA (Global System for Mobile Communications Association) specifications, including SGP.31 and SGP.32, which define standards for consumer and industrial eSIM use. Target use cases include smart meters for energy monitoring, smart farming tools for agriculture, and connected security devices like cameras and sensors.

Customer Experience at the Core

Amdocs eSIM Cloud is designed to deliver seamless, intuitive digital experiences across every stage of the eSIM journey. As a fully integrated, out-of-the-box solution, it combines advanced business and technical capabilities to simplify activation and management for both consumers and enterprises.

It supports native device entitlement for major ecosystems including Apple, Google, and Huawei, ensuring smooth and secure activation directly on users’ devices. With zero-touch activation, customers can set up their eSIMs instantly - no manual steps or physical SIM cards required - and easily transfer subscriptions between devices.

The platform also enables multi-device management, allowing users to connect and control smartphones, tablets, wearables, and IoT devices from a single interface. Amdocs ensures a consistent user experience across all digital touchpoints - whether through a mobile app, website, or embedded device interface - making the eSIM journey simple, fast, and frustration-free.

Key Business Benefits

Faster Time-to-Market

Amdocs eSIM Cloud enables operators to launch new device features, services, and customer experiences instantly. With its cloud-native architecture and pre-integrated capabilities, you can reduce development cycles and respond quickly to market demands.
New Revenue Streams

Unlock new monetization opportunities through digital sales channels, roaming offers, and IoT deployments. The platform supports flexible business models that help operators expand their offerings and reach new customer segments.
Unlimited Scalability

Built on a cloud-native foundation, Amdocs eSIM Cloud can support millions of activations and subscriptions without adding operational complexity. Whether you're scaling regionally or globally, the platform grows with your business.
OTT Defense

Stay competitive against global eSIM marketplaces and over-the-top (OTT) players by offering seamless, operator-branded digital experiences. Amdocs helps you retain customer relationships and control over service delivery.
Future-Proof Strategy

With continuous updates and built-in compliance with evolving GSMA specifications, Amdocs eSIM Cloud ensures your business is always ready for the next generation of devices, standards, and customer expectations.