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Amdocs Performance Management (PM)

Scalable, cloud-native, carrier-grade solution for optimizing E2E service & network performance and QoS of complex telco networks.

Monitor, optimize and troubleshoot
network and service performance

Amdocs Performance Management, part of the Amdocs Service Assurance Suite, is a scalable, carrier-grade solution that optimizes network and service performance for effective management of the end-to-end performance and quality of service (QoS) of complex telecom networks.

With integrated software modules tailored for even the largest network environments, it empowers you to efficiently collect, process and analyze traffic information and KPIs – ensuring you have the insights you need for efficient resource allocation and enhanced QoS.

Amdocs Performance Management provides real-time network performance monitoring and analytics across wireless, wireline and 5G environments. By delivering actionable insights into network KPIs, service quality, capacity utilization and customer experience, the solution helps communications service providers proactively identify performance issues, optimize network resources and support automated assurance and operational excellence at scale.

Benefits

  • Process large volumes of data

    Collect, process, store and analyze billions of performance measurements per day to identify performance issues and manage KPIs and counter sets.

  • Adapt thresholds automatically

    Significantly reduces the number of required threshold rules and time to deploy new services.

  • Identify service degradations

    Minimizes service degradations and their impact on end-customers by enabling early detection of traffic patterns and resolution of low-performing networks.

  • Gain deep insights into network behavior

    Gain deep insights into network behavior, user traffic and KPI patterns with powerful analytics and machine learning algorithms.

  • Improve network planning and dimensioning

    Optimize network planning by effectively prioritizing expansions and upgrades to proactively address anomalies and forecasted problems.

  • Investigate performance issues faster

    Quickly and easily access performance insights and investigate issues through a centralized user experience and investigation tool.

Awards and Recognitions

Automation-Solution-FNAsia26-award

FutureNet Asia 2026 Winner: Automation Solution Award

Autonomous-Network-Ops -FNAsia26-Award-PLDT

FutureNet Asia 2026 Winner: Autonomous Network Operations Award

NaaS Excellence Awards 2026 Winner: Multi-Party Lifecycle Coordination Platform

NaaS Excellence Awards 2026 Winner: Multi-Party Lifecycle Coordination Platform

IDC-MarketScape-2026.jpg

IDC MarketScape 2026: Amdocs Named a Leader in Autonomous Network Operations

Frequently Asked Questions (FAQs)

What is telecom performance management?

Telecom performance management is the process of monitoring, analyzing and optimizing network and service performance using KPIs, analytics and real-time performance data to ensure service quality and operational efficiency.

Why are KPIs important in telecom performance management?

KPIs help operators measure network health, service quality and operational efficiency. By tracking performance metrics in real time, service providers can make informed decisions and proactively address potential issues.

How does performance management improve network operations?

Performance management provides visibility into network behavior, resource utilization and service quality, enabling operators to identify issues faster, optimize capacity and improve overall network performance.

How does performance management support automated network assurance?

Performance management provides real-time network and service insights that enable automated assurance systems to detect anomalies, identify root causes and initiate corrective actions, helping operators improve efficiency and service reliability.

How does performance management support 5G networks?

Performance management helps operators monitor complex 5G network environments, analyze service performance and optimize network resources to ensure reliable connectivity and a consistent customer experience.