User Lifecycle Management (ULM)

The move to the digital era brings significant complexities in the user and identity management domain. Now you can enable digital access for every user, across core and digital services, while powering lifecycle processes to redefine the digital user experience.

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Investing in digital identities for individual users improves

Identity management is a strategic imperative for communications and media service providers transitioning to become digital service providers (DSPs).

It’s central to the orchestration of omni-channel interactions – the driving force behind creating frictionless, digital-first experiences.

Now is the time to invest in digital identities for individual users to improve the customer experience and support new revenue opportunities.

Investing in digital identities for individual users improves


  • Personalize user experiences

    Individualize one-to-one interactions and capture user data for future monetization.

  • Get faster time-to-market

    Deploy a best-practices library of user management processes. Reduce development time by 70%.

  • Support new digital services

    Enjoy new and flexible business models like try and buy, freemium and transient use. Delivery SSO and federation with every service, with entitlements and personalization.

  • Empower digital users

    Achieve 70%+ digital penetration. De-couple the user lifecycle from legacy BSS/OSS with individual dashboards for user management of privacy and content settings.


Brochure: User Lifecycle Management
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Solution Brief: Digital Identity opportunity
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Data sheet: User Lifecycle Management
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