Analyst report
Supporting live agents with robust technology is still key to enabling excellent CX
Amdocs Customer Engagement's advanced capabilities and its substantial benefits for both contact center & retail store agents and their customers.
Amdocs Customer Engagement's advanced capabilities and its substantial benefits for both contact center & retail store agents and their customers.
Enables CSPs to offer flexible billing and monetization options to support customers’ needs and preferences based on different service models.
Achieved with the launch of Freestyle Billing, a cloud-native, real-time online billing solution and Digital Brands Suite.
Communications service providers (CSPs) have long known there was value in their data, but it was just too hard and too expensive to extract.
GlobalData's reviews Amdocs' Digital Experience offering, reveals Amdocs has capabilities to help businesses streamline digital experiences.
Highlighted as "Horizon 1 Disruptor" for retail banks’ digital transformation & delivering functional optimization.
The NelsonHall Vendor Evaluation & Assessment Tool (NEAT) for Quality Engineering Services analyzes the performance of vendors offering QE services.
Analyst report from Omdia examines trends in consumer adoption of paid online video services aggregated and delivered by their telecoms with a focus on paid online video.
GenAI's rapid rise offers transformative potential across industries, being accessible for broad use. Its power enables companies to outpace rivals through improved productivity and market speed. However, as our global survey reveals less than 25% of CSPs have deployed GenAI, with nearly half yet to explore it, highlighting a significant adoption gap.
Partnership expected to accelerate adoption of LLM-fueled GenAI apps and services for CSPs and media companies.
Embrace the cloud and together we’ll see your business agility, innovation and scalability soar to new heights.
Discover the streamlined, cost-efficient and intelligent answer to increasingly complex customer, IT and network demands.
Build an irresistible content proposition and experience that keeps your customers coming back for more.
Discover the agility to deliver a jaw-dropping digital experience that always exceeds expectations.
Unlock the full potential of 5G and shape the network to create new capabilities, unique business models and game-changing opportunities.
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