Customer Engagement

Deliver personalized, automated experiences


We leverage innovation, incorporating machine learning and artificial intelligence into the design of next-gen customer engagement tools and services. Our Customer Engagement services enable you to efficiently and effectively deliver the digital engagements your customers want.

Offering Includes

Amdocs Academy
Powered by a proprietary personalization engine, Amdocs Academy delivers the only learning platform capable of identifying employee learning gaps. This cloud learning portal, powered by Microsoft Azure, delivers personalized learning programs anytime, anywhere and on any device, improving job performance and delivering faster ROI.

 

Brite:Bill
Consolidates data from multiple billing systems and presents it in a graphical, customer-centric format. It enables service providers to engage with digital customers across every touch-point, turning your most read communication into personalized, engaging interactions for enhanced experiences, reduced churn and increased revenue.

 

Contact Center Services
Built on the three cornerstones of a successful contact center – ongoing process optimization, technology modernization and managed services – our cloud-based, omni-channel solution unifies all customer communication – voice, chat, instant messaging and video – for a unified digital customer experience.

 

Go Mobile
Simplify and mobilize your most critical workflows from any enterprise application, without the need for code, APIs or business disruption. This solution delivers personal and smart one-minute workflows for your customers, partner and employees, enabling you to improve business processes, employee productivity and customer experience, while lowering costs.

 

Revenue Guard's Smart Bill QA
Multiple billing systems, complex pricing models and packaged offerings result in complicated bills and increased billing errors. Smart Bill QA automatically assures accurate rating and billing, improving time to revenue, reducing goodwill adjustments and enhancing the customer experience.

 

Service Assurance
Our intelligent Service Operations Center (iSOC) presents a customer-centric view of network and service performance issues, evaluating the business impact and automating the resolution process. It eases network stress caused by the digital demands of adopting new technologies and launching new services.

 


Paving the way to autonomous operations

See how you can modernize network operations, while reducing costs and improving experience.


Business Benefits

  • Improve customer experience and retention

    Transform the way you engage with your customers across all touch points, turning every interaction into an opportunity

  • Shift the first line of inquiry to automated channels

    Move to a world where customers are serviced via Facebook messenger bots, Alexa and virtual shops

  • Reduce customer engagement costs

    Receive up to 30% fewer inbound inquiries by enhancing the digital experience

  • Reach the next level of intelligent customer engagement

    Optimize the digital experience to enhance customer interactions, build loyalty and grow revenue



Learn More

white paper

Brite:Bill Digital Experience

In association with Omnisperience, this white paper explores how DSPs can transform the billing experience to meet the needs of digital customers, while gaining differentiation and competitive advantage.

data sheet

Brite:Bill Overview

Discover how Brite:Bill sets the standard for how billing relationships can be leveraged to build customer engagement and loyalty.

video

Amdocs Academy VoiceBOT

Watch how a call center agent improves her skills and performance through a cloud-based, fully immersive learning experience.

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Amdocs Academy Overview

Explore how Amdocs Academy identifies internal personnel knowledge gaps and automatically creates personalized learning plans to improve employee performance.

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Better Learning Leads to Better Business Results

See how you can transform the way you learn and teach to achieve smarter learning, faster results and better performance.

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A Day in the Life

Watch a day in the life of call center agents and see how it can go from errors and dissatisfied customers to efficient and accurate call handling, improved KPIs and customer satisfaction.

Let's Talk