CommBox | AMDOCS

Omnichannel platform powered by AI

CommBox is an AI-powered omnichannel communication platform that enables your sales and support teams to seamlessly engage with customers on native digital channels while automating repetitive tasks across all touchpoints.

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Website: https://www.commbox.io/

Benefits

Significantly reduce operational cost by automating 50% of inquiries
Improve customer satisfaction by shifting 50% of communications to messaging channels
Increase agent productivity 2X by managing dozens of conversations at once

Use cases

Route calls to digital
Answer FAQs 24/7
Collect and qualify leads
Product search and ordering
Delivery tracking
Document eSignature

References

Financial Services

No

AIG

No

Altshuler Shaham Finance

No

Bank of Jerusalem

No

Bank Leumi

No

Bank Yahav

No

BDO

No

Excellence

No

First International Bank of Israel

No

Hispano Insurance

No

Investor360°

No

Israel Discount Bank

No

Kali Group

No

Libra

No

Max

No

Meitav Dash

No

Migdal

No

PassportCard

No

Phoenix

No

WeSure

No

Wobi

No

Ikea

Shifted 50% of calls to digital channels using CommBox’s smart routing

No

Clal Insurance & Finance

Resolved 57% of support inquiries using CommBox’s AI chatbot

No

Clarks

Increased customer satisfaction by 36% with CommBox’s digital communication platform

WHY STOP
AT AVERAGE?

make it
amazing

Your future looks
breath-taking from here

cloud

Embrace the cloud and together we’ll see your business agility, innovation and scalability soar to new heights.

Simplify the complex,
deliver the brilliant

automation

Discover the streamlined, cost-efficient and intelligent answer to increasingly complex customer, IT and network demands.

\

Fill your customers’ day
with content they love

media

Build an irresistible content proposition and experience that keeps your customers coming back for more.

Reinvent the customer
experience. Every day.

digital

Discover the agility to deliver a jaw-dropping digital experience that always exceeds expectations.

Make today’s impossible
tomorrow’s possible

5G

Unlock the full potential of 5G and shape the network to create new capabilities, unique business models and game-changing opportunities.

Explore

about Amdocs

Discover how Amdocs can help your business.

cloud

Your future looks breath-taking from here.

automation

Simplify the complex, deliver the brilliant.

media

Fill your customers’ day with content they love.

digital

Reinvent the customer experience. Every day.

5G

Make today’s impossible tomorrow’s possible.

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