Amdocs NVIDIA Partnership for Generative AI in Telecom Solutions

The world leader in accelerated computing

Amdocs has worked closely with NVIDIA to integrate NVIDIA’s full-stack AI foundry service - a collection of NVIDIA AI Foundation Models, NVIDIA NeMo™ framework and tools, and NVIDIA DGX™ Cloud that gives enterprises an end-to-end solution for creating custom generative AI models with Amdocs’ generative AI platform, amAIz. The collaboration has focused on harnessing generative AI to transform customer experiences and deliver operational efficiencies.

Website: nvidia.com/telco-ai

Benefits

Decreased Costs to Operate: Reduction of tokens consumed for deployed use cases by as much as 60% in data pre-processing and 40% in inferencing, offering the same level of accuracy with a significantly lower cost per token depending on various influences and volumes used.
Latency Enhancements: Reduced query latency by approximately 80%, ensuring end users experience near real-time responses. This acceleration enhances user experiences across commerce, care, operations, and beyond.
Accuracy Improvements: Improving the accuracy of responses by up to 30%. This type of improvement is pivotal for achieving widespread telco industry adoption and meeting the demands of direct-to-consumer generative AI services

Use cases

Generative AI for end-to-end customer service experience excellence and intelligent network operations.

Billing Operation: Billing, Charging and Policy
Customer Service: Billing Care and CEP
Sales and Ordering: Commerce, CPQ and Order Management
Product Marketing: Offer and Campaign Management
Network Operations: Service Fulfillment and Assurance

Telco GenAI Agent Catalyst

LLM powered avatar with TelcoGPT for flexible, multi-language and 24/7 support
Leveraging Amdocs’ amAIz Agents, NVIDIA NIM microservices and AWS Infrastructure
Based on champions’ use cases for Customer Care & Sales domains using multimodal GenAI
- Multi-LLM
- Optimized token consumption with NIM microservices
- Short Time to Deployment
- Reuseable software stack
- Innovative experience on digital channels
- Ultra-personalized interactions for each customer
- Based on TMF and ODA APIs
- Automates CSPs tasks to provides intelligent recommendations and close-loop activities
- Across multiple telco domains (telco workflows automation)

Explore Telco GenAI Agent

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Infographic: Telco GenAI Agent

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