
NVIDIA
NVIDIA
Helping telcos adopt generative AI with domain-specific models for customer experience, network operations, and employee productivity.

NVIDIA
The world leader in accelerated computing
Amdocs has worked closely with NVIDIA to integrate NVIDIA’s full-stack AI foundry service - a collection of NVIDIA AI Foundation Models, NVIDIA NeMo™ framework and tools, and NVIDIA DGX™ Cloud that gives enterprises an end-to-end solution for creating custom generative AI models with Amdocs’ generative AI platform, amAIz. The collaboration has focused on harnessing generative AI to transform customer experiences and deliver operational efficiencies.
Benefits
- Decreased Costs to Operate: Reduction of tokens consumed for deployed use cases by as much as 60% in data pre-processing and 40% in inferencing, offering the same level of accuracy with a significantly lower cost per token depending on various influences and volumes used.
- Latency Enhancements: Reduced query latency by approximately 80%, ensuring end users experience near real-time responses. This acceleration enhances user experiences across commerce, care, operations, and beyond.
- Accuracy Improvements: Improving the accuracy of responses by up to 30%. This type of improvement is pivotal for achieving widespread telco industry adoption and meeting the demands of direct-to-consumer generative AI services
Use cases
Generative AI for end-to-end customer service experience excellence and intelligent network operations.
- Billing Operation: Billing, Charging and Policy
- Customer Service: Billing Care and CEP
- Sales and Ordering: Commerce, CPQ and Order Management
- Product Marketing: Offer and Campaign Management
- Network Operations: Service Fulfillment and Assurance
Telco GenAI Agent Catalyst
- LLM powered avatar with TelcoGPT for flexible, multi-language and 24/7 support
- Leveraging Amdocs’ amAIz Agents, NVIDIA NIM microservices and AWS Infrastructure
- Based on champions’ use cases for Customer Care & Sales domains using multimodal GenAI
- Multi-LLM
- Optimized token consumption with NIM microservices
- Short Time to Deployment
- Reuseable software stack
- Innovative experience on digital channels
- Ultra-personalized interactions for each customer
- Based on TMF and ODA APIs
- Automates CSPs tasks to provides intelligent recommendations and close-loop activities
- Across multiple telco domains (telco workflows automation)
Download
Explore the joint white paper by Amdocs, AWS & NVIDIA
References
Press Release
Amdocs Unveils Generative AI Milestones, Bringing Enhanced Efficiencies to the Telecommunications Industry
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Technical Blog
Amdocs Accelerates Generative AI Performance and Lowers Costs with NVIDIA NIM
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NVIDIA GTC Session
The Power of ‘What If?’:
Delivering Business Value With Generative AI
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Success Story
Amdocs Builds Generative AI Agents for Telecom
Learn more>