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Amdocs has worked closely with NVIDIA to integrate NVIDIA’s full-stack AI foundry service -- a collection of NVIDIA AI Foundation Models, NVIDIA NeMo™ framework and tools, and NVIDIA DGX™ Cloud that gives enterprises an end-to-end solution for creating custom generative AI models -- with Amdocs’ generative AI platform, amAIz. The collaboration has focused on harnessing generative AI to transform customer experiences and deliver operational efficiencies.

 

Website: nvidia.com/telco-ai

Benefits

  • Decreased Costs to Operate: Reduction of tokens consumed for deployed use cases by as much as 60% in data pre-processing and 40% in inferencing, offering the same level of accuracy with a significantly lower cost per token depending on various influences and volumes used. 
  • Latency Enhancements: Reduced query latency by approximately 80%, ensuring end users experience near real-time responses. This acceleration enhances user experiences across commerce, care, operations, and beyond.
  • Accuracy Improvements: Improving the accuracy of responses by up to 30%. This type of improvement is pivotal for achieving widespread telco industry adoption and meeting the demands of direct-to-consumer generative AI services

Use cases

Generative AI for end-to-end customer service experience excellence and intelligent network operations.

  • Billing Operation: Billing, Charging and Policy
  • Customer Service: Billing Care and CEP
  • Sales and Ordering: Commerce, CPQ and Order Management
  • Product Marketing: Offer and Campaign Management
  • Network Operations: Service Fulfillment and Assurance

Telco GenAI Agent Catalyst

  • LLM powered avatar with TelcoGPT for flexible, multi-language and 24/7 support
  • Leveraging Amdocs’ amAIz Agents, NVIDIA NIM microservices and AWS Infrastructure
  • Based on champions’ use cases for Customer Care & Sales domains using multimodal GenAI
    • Multi-LLM
    • Optimized token consumption with NIM microservices
    • Short Time to Deployment
    • Reuseable software stack 
    • Innovative experience on digital channels
    • Ultra-personalized interactions for each customer
    • Based on TMF and ODA APIs
    • Automates CSPs tasks to provides intelligent recommendations and close-loop activities
    • Across multiple telco domains (telco workflows automation)
telco-ai-agent

Explore Telco GenAI Agent

References

Press Release

Amdocs Unveils Generative AI Milestones, Bringing Enhanced Efficiencies to the Telecommunications Industry
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Technical Blog

Amdocs Accelerates Generative AI Performance and Lowers Costs with NVIDIA NIM
Learn more>

 

NVIDIA GTC Session

The Power of ‘What If?’: 
Delivering Business Value With Generative AI
Learn more>

Success Story

Amdocs Builds Generative AI Agents for Telecom
Learn more>