Amdocs Logo

Amdocs Privacy Policy

Introduction

Amdocs, including its affiliates comprising part of the Amdocs group of companies including Vindicia, Vubiquity, Stellar Elements, Openet, Astadia, Profinit, the Sourced Group ("Amdocs", "we" or "us"), is committed to protecting your privacy and processing your Personal Data (as defined below) responsibly.

This Privacy Policy describes how Amdocs collects, uses, and shares to Personal Data related to its website users, job applicants, visitors of Amdocs facilities, business contacts and business counterparties, as well as other individuals whose data we will collect ("user(s)" or "you"). It also tells you the choices you can make about how the information you provide to us is used.

For the avoidance of doubt, this Privacy Policy does not apply to the extent we process Personal Data in the role of a data processor on behalf of our customers or any third party. Such Personal Data will be subject to the customer's or that other third party’s privacy policies, as applicable.

Learn more about what personal data is about:

"Personal Data" is any information that can identify an individual or may - with reasonable effort – make an individual identifiable. This may include name, email address, phone number, login information, IP address.
The types of Personal Data we may process depend on the business context and the purposes for which it was collected, as described below.

What categories of Personal Data do we collect?

Amdocs collects the minimum required Personal Data, considering its nature, sensitivity, and amount.  The specific types of Personal Data will depend on the situation that triggered the need to collect your Personal Data:

 

Situations
Categories of Personal Data
when you register online or make an inquiry regarding our products and services, or provide us with comments or feedbacks.
information about your name, the company you work for, address, phone and fax numbers, e-mail address and line of business, etc.
If you interact with our website
Information about your device an your usage of our websites (such as Internet Protocol (IP) addressed or other identifiers), which may qualify as Personal Data using cookies, web beacons, or similar technologies
If you visit one of our facilities
Name, email address, phone number, photo, ID information, company name, time and date of arrival, images and videos, as explained in our monitoring clause below
If you attend an event
Attendee badge information which may include name, title, company name, address, country, phone number and email address, image and also video – if the event is recorded
If you apply for a job position at Amdocs
Recruitment-related information, which may include name, email address, CV, telephone number, fitting assessment information, background checks when allowed by law and if required for the job position, profile photo, job history and other relevant information.
If you are representative of Amdocs customers, partners or third parties we are in the business relationship with
information about your name, the company you work for, address, phone and fax numbers, e-mail address and line of business, etc.

We may anonymize or de-identify the Personal Data collected so that the information cannot, on its own, personally identify you. Our use and disclosure of such aggregated or de-identified information is not subject to any restrictions under this Privacy Policy, and we may use it or disclose it to others without limitation and for any purpose.

Learn more about personal data collected by other sources:

We also collect information about you from other sources including partners from whom we collect or purchase Personal Data or who provide us with publicly available information which may contain Personal Data. We may combine this information with Personal Data provided by you.
Provision of the services:

  • The Personal Data we collect to deliver our products and services may include information you have made publicly available online or that is published by third parties and contains information about you (such as in news articles). For certain services, we obtain this Personal Data from partners who may receive this data when you visit or use their services or through the third parties they work with.

Business and Talent Acquisition Advertising:

  • The Personal Data we obtain from other sources for tailored advertising purposes including identifiers, professional or employment-related information, educational background, commercial data, visual information, internet activity data, and inferred preferences and behaviors. This data is sourced from third-party providers of business contact details, such as mailing addresses, job titles, email addresses, phone numbers, social media profiles, LinkedIn URLs and custom profiles for purposes of targeted advertising, delivering relevant email content, event promotion, determining eligibility and verifying contact information. This helps us update, expand, and analyze our records, identify new customers or potential talents to Amdocs, and create more tailored advertising to provide services that may be of interest to you.
  • Another individual at Amdocs who may provide us with your Personal Data for the purposes of applying for a job position.

Another individual who may provide us with your Personal Data for the purposes of obtaining services.

How we use the information we collect

We use and share Personal Data as described in this Privacy Policy and for the following purposes:

  • To identify and authenticate your access;
  • To conduct analytics in order to improve and customize our websites and the ways we communicate with you;
  • To present you and your company business opportunities regarding our products and services;
  • To send you marketing communications, updates and newsletters and present personalized content, provided that you can opt to stop receiving marketing materials at any time (opt-out);
  • To manage your application for a job position at Amdocs (as applicable);
  • To enter into a contract or perform a contract with you (as applicable);
  • To support and troubleshoot our services, to respond to your queries and communicate with you;
  • To investigate violations and enforce our policies, and as required by law, regulation or other governmental authority, or to comply with a subpoena or similar legal process or respond to a government request;
  • To secure our IT systems, information and facilities, and to allow the provision of office services, business travel services, and health & safety in our premises;
  • Necessary for performing a contract or take steps to enter into a contract with you.

Examples

  • When apply to a job position in Amdocs
  • When we use your Personal Data to potentially engage in a service agreement with Amdocs as a service provider or contractor.
  • Necessary for the purposes of Amdocs’ legitimate interests to conduct and organize business

Examples

  • We have to keep our general business operations functional and safe. To this end we may, for example, processes personal data collected via monitoring of our networks, or CCTV footage at Amdocs premises locations
  • We may collect your Personal Data in order to communicate with you and present you marketing materials and opportunities regarding our products and services
  • To comply with a relevant legal or regulatory obligation that we have; or
  • The handling of your Personal Data is based on your consent.

Examples

  • The optional storage of non-necessary cookies (as below)
  • Marketing materials for individuals Amdocs does not have any prior relationship with.

Monitoring

In the extent you are visiting Amdocs facilities or using Amdocs network and systems, Amdocs may access, monitor, intercept and review your use of Amdocs’ systems, networks, domains and equipment for the purpose of protecting its employees, service providers, contractors, customers and business, as well as ensuring your compliance with Amdocs’ policies and procedures, including security and data protection policies., as applicable to you. This may include, for example, monitoring of security controls such as CCTV and access-control systems, telephone log, internet and network usage, voicemail, e-mail and other communication facilities and means provided by Amdocs which you may use during your relationship with Amdocs. Amdocs shall use such rights reasonably and in accordance with its policies and the applicable laws; therefore, all communications and activities on Amdocs equipment and premises cannot be presumed private.

Sharing your Personal Data

Amdocs implements controls to confirm that your Personal Data is shared in accordance with the applicable law. 
Amdocs may share your Personal Data with third-parties as well as other entities within Amdocs group, as detailed below:

Learn more on how we share your Personal Data

We may share your Personal Data in the manner and for the purposes described below:

  • with other companies within Amdocs group, where such disclosure is required to our business purposes. In this case, sharing of your Personal Data is subject to the appropriate intragroup arrangements, Amdocs policies, and security standards.; and
  • with third parties and service providers who help our business (e.g. for data analytics purposes, communicating promotional and informational materials, etc.). These third parties have agreed to confidentiality restrictions and use any Personal Data we share with them or which they collect on our behalf for the purpose of providing the contracted service to us
  • We may share Personal Data, in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, our acquiring company will assume the rights and obligations as described in this Privacy Policy.

We may also disclose Personal Data, or any information you submitted us, if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies, including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies or in case we find it necessary in order to enforce intellectual property or other legal rights.

Security of your Personal Data

We take security very seriously. We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorised disclosure or access to such information appropriate to the nature of the information concerned. Measures we take include, for example:

  • placing confidentiality requirements on our staff members and service providers;
  • destroying or permanently anonymizing Personal Data if it is no longer needed for the purposes for which it was collected; and
  • applying security controls in the storage and disclosure of your Personal Data to prevent unauthorised access to it.

As the security of information depends in part on the security of the computer you use to communicate with us and the security you use to protect User IDs and passwords, please take appropriate measures to protect this information. However, due to the open communication nature of the Internet, we cannot guarantee that communications between you and Amdocs, and Amdocs and you, will be free from unauthorized access by third parties.

Retaining your Personal Data

We will only retain your Personal Data as long as necessary to fulfill the purposes for which it was collected or to comply with legal or regulatory requirements, which might include:

  • audit and accounting purposes;
  • statutory retention terms;
  • handling of disputes; and
  • the establishment, exercise, or defense of legal claims.

The reasonable retention period will be established considering the purpose, nature, amount, and sensitivity of the Personal Data being processed.
Where your Personal Data is no longer needed, we will ensure that it is disposed of in a secure manner.

Transferring Personal Data globally

We operate on a global basis. Accordingly, your Personal Data may be transferred and stored in countries outside of your country or the territory in which it was originally collected, including in places that are not subject to an adequacy decision by the European Commission or your local legislation, or  such territories which  may be subject to different standards of data protection.
We will take appropriate steps to ensure that transfers of Personal Data are made in accordance with applicable law and carefully managed to ensure adequate level of security and protection of your privacy rights and interests.

Learn more on our appropriate steps to secure the transfer of Personal Data

In order to take such appropriate steps:

  • We ensure transfers within our Group will adhere to applicable privacy and data protection laws and that such transfers ensure a consistent level of protection wherever it is transferred within the Group
  • Where we transfer your Personal Data outside of the Amdocs Group to third parties who provide us services, we obtain contractual commitments from them to protect your Personal Data, and if required by the European Commission or other applicable regulators or legislation, such as standard contractual clauses or an available alternative mechanism for the transfer of Personal Data; or
  • Where we receive requests for information from law enforcement or regulators, we carefully validate these requests before any Personal Data is disclosed

Your Privacy Rights

Subject to the requirements and conditions set out in local privacy and data protection laws, you may have the following rights relating to your Personal Data:

  • request access to your Personal Data handled by Amdocs, rectify it or update it.
  • request that your Personal Data will be excluded, in whole or in part, from the processing activities.
  • challenge Amdocs decision to process your Personal Data to any processing of your Personal Data.
  • request to delete your Personal Data
  • withdraw your consent at any time (to the extent we base our processing on consent), provided that it will not affect the lawfulness of any processing based on such consent before its withdrawal;
  • require us to provide you with your Personal Data collected from you, in a structured, commonly used, machine readable format, or in limited cases, you can ask to have it transferred directly to another third party.

  • request to have an effective human intervention and cease automated decision-making, where you’re subject to a decision made by Amdocs solely based on automated processing of your Personal Data, including profiling, which significantly procedures legal effects concerning you or similarly affects you.

    Learn More on our automated decision-making activities

    Automated decision-making currently does not take place on our websites or activities applicable to this Privacy Policy, except if you are applying for a job position trough Amdocs career page, specifically concerning a decision on what job positions to show you based on an automated decision of the Personal Data you provided to us – in this case, you can always manually search for any unlisted job position and the existence or absence of a specific job position in the search listing does not reversely affect your recruitment process.

  • In some instances, the exercise of your right may be limited. For example when fulfilling your requests would impair: the rights of others, our ability to comply with our legal obligations and enforce our legal rights.
  • If you wish to exercise any of the above-mentioned rights, you may do so by submitting Amdocs' Data Subject Access Request form.
  • Learn more on exercising your rights

    Please note that we may request you to provide additional information to confirm your identity for security purposes, in particular before sharing Personal Data with you.
    We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. You can exercise your rights by contacting us.
    Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly or inform you if we require further information in order to fulfil your request. We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.

Children

The website is not directed nor targeted to children under the age of 16. Amdocs will not knowingly collect Personal Data from children. If you are under 16, you may not submit information about yourself to us. In the event that we become aware that a User is under the age of 16 has shared any Personal Data, we will use reasonable efforts to dispose of such information. If you have any reason to believe that a child has shared Personal Data with us, please contact us.

Cookies and similar technologies

When you visit our websites, Amdocs, or an authorized third party, may place a cookie on your device that collects information, including Personal Data, about your online activities over time and across different sites. Cookies allow us to track use, infer browsing preferences, and improve and customize your browsing experience.

We use both session-based and persistent cookies on our websites. Session-based cookies exist only during a single session and disappear from your device when you close your browser or turn off the device. Persistent cookies remain on your device after you close your browser or turn your device off. 
You can control the use of cookies in your devices by select which types of cookies are stored at any time using the Amdocs cookies banner (except for strictly necessary cookies, which are always stored). Your preferences will take effect immediately after you save them in the Amdocs cookies banner. 

To change your


Learn more about cookies categories

These cookies can fall into several categories:

Category
Description
Strictly necessary cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. information.
Performance cookies
These cookies allow Amdocs to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated.
Functional cookies
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages.
Targeting cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.


In addition, Internet browsers allow you to change your cookie settings, for instance to block certain kinds of cookies or files. You can therefore block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies, you may not be able to access all or parts of the website, due to the fact that some may be functionality cookies. You may verify the cookies we use on our website trough your browser's instructions.

You can find more information about cookies and similar tags/files at the following address http://www.allaboutcookies.org/.

Amdocs responsible entity and privacy representative information

Amdocs Management Limited (Registered Address: 3rd floor, Chiswick Park Building 4, 566 Chiswick High Road, London, W4 5YE, United Kingdom) is the legal entity responsible for processing your Personal Data in the context of an interaction through our website or a communication with you online.

In all other cases, through different channels, platforms, or context, or where specifically indicated, the Amdocs entity in your country or region is the legal entity responsible for processing of your Personal Data. 
The primary point of contact for all issues arising from this privacy notice is our Data Protection Officer.

 

The Data Protection Officer can be contacted at: AmdocsDPOOffice@amdocs.com.

If you have any questions, concerns or complaints regarding our compliance with this privacy notice, the information we hold about you or if you wish to exercise your rights, we encourage you to first contact our Data Protection Officer.
 

Learn more
We will investigate and attempt to resolve complaints and disputes and make every reasonable effort to review and address your request to exercise your rights as quickly as possible and, in any event, within the timescales defined in the data protection laws. Nevertheless, please note that you may have a right to file a complaint with your local supervisory authority if you have concerns about how we are processing your Personal Data.
 

Updates to this Policy

We reserve the right, at our sole discretion, to change, modify, add, or remove portions from this privacy policy at any time to keep it up to date with legal requirements and the way we operate our business, and will place any updates on this webpage. Please regularly check these pages for the latest version of this notice. If we make fundamental changes to this privacy notice, we will seek to inform you by notice on our website or email.
If a material change is made to this Privacy Policy, the effective date will be revised, and a notice of such change will be posted on the updated Privacy Policy for 30 days. By continuing to use our websites and services, you agree that you have read and understood the Privacy Policy.
Privacy Policy effective as of:

December 19, 2024