How AI Accelerates and De-risks Financial Services Modernization
Amdocs Studios: Interview With Global GTM Leader Deborah Koens About Using AI For Financial Services and how AI is helping financial institutions modernize faster, smarter, and with less risk.
In this Q&A, Deborah Koens from Amdocs Cloud Studio shares timely insights on how AI is transforming cloud modernization for financial institutions. As banks navigate rising customer expectations, regulatory pressures, and legacy system challenges, Deborah explains why modernization is now a business necessity—not just a technology upgrade.
She highlights how AI, including generative and agentic AI, is helping financial institutions accelerate transformation, reduce risk, and unlock new opportunities for innovation and efficiency. Deborah also discusses key modernization trends, common challenges that hinder success, and how a consulting-led, AI-driven approach can ensure strategic outcomes.
The conversation touches on Amdocs’ role in enabling smarter modernization at scale, with recent investments that support continuous innovation and responsible AI adoption. Whether you’re just starting or scaling your cloud journey, this Q&A offers a compelling look at the future of financial services transformation.
The QnA was first published on Pulse2.0 here.
