Modernizing Mobile Payments with a Cloud-Native, Microservices-Based Platform

Customer profile

A leading Nordic mobile payments provider serving millions of consumers through partnerships with major telecommunications operators. The company plays a central role in the region’s digital payments ecosystem, supporting high-volume, everyday transactions across multiple industries.

With a strong presence in subscription-based payments, the provider enables seamless, secure transactions across app, web and mobile environments, making it a trusted platform for both consumers and service providers

Challenge: Scaling a proven payment service for new digital demands

As consumer expectations for digital payments continued to evolve, the provider needed to move beyond the limits of its legacy, monolithic platform.

The existing environment made it harder to absorb traffic spikes, scale efficiently at the application layer and introduce new capabilities at the pace the market required. At the same time, the company needed to strengthen resilience, security and compliance to support a broader set of payment experiences and future-ready services.

Solution: A cloud-native payments platform designed for agility and resilience

Amdocs worked with the provider to modernize and manage its mobile payments environment, moving it to a cloud-native, microservices-based platform delivered in a software-as-a-service model and powered by AWS.

Modernization introduced a more modular architecture that supports independent service evolution, automated deployment practices and improved operational flexibility. By shifting from tightly coupled components to microservices, the new platform creates a stronger foundation for high availability, elastic scaling and faster rollout of new payment features across app, web and mobile-led channels, supported by a platform designed for continuous operations and lifecycle management.

The solution uses AWS managed services including Amazon EKS for Kubernetes, Amazon MSK for Kafka, Elastic Load Balancing, AWS Network Firewall, AWS Transit Gateway, AWS WAF, AWS Directory Service, Amazon S3, Amazon Route 53 and Amazon CloudWatch.

These services are integrated within an operating model that supports continuous monitoring, automation and service optimization.

Managed services model: Ensuring performance, stability and continuous optimization

The modernized platform is further strengthened through a managed services model that supports continuous monitoring, operational stability and ongoing performance optimization across the AWS environment.
Proactive incident management, automated operations and embedded security practices help maintain high availability, resilience and regulatory compliance. At the same time, ongoing cost optimization and capacity planning ensure efficient resource utilization while adapting to changing demand.
This approach allows the provider to focus on innovation and new payment services, while the platform remains consistently reliable, secure and scalable.

The platform also positions the provider to support emerging payment scenarios, including seamless money transfers, direct bank payments and broader participation in open banking-driven ecosystems. With continuous integration and continuous deployment practices built into the operating model, the company can innovate faster while maintaining the control, reliability and governance expected of a financial-grade payments platform, supported by continuous operational oversight.

Impact: Improved scalability, faster change and readiness for growth

With a modernized platform in place, the provider is better equipped to handle changing demand patterns, reduce operational friction and introduce new capabilities without being constrained by legacy architecture.

The move to a cloud-native model helps improve service continuity during peak periods, simplifies ongoing platform evolution and creates a stronger foundation for secure, compliant expansion of digital payment services.

The managed services model also reduces operational overhead, improves system uptime and simplifies ongoing platform management.

Customer value: A future-ready platform for connected payment experiences

For the provider, the transformation is about more than technology modernization. It creates a payments foundation that aligns with how customers want to pay today: simply, securely and across multiple channels.

Just as importantly, it gives the business room to adapt as market expectations change, helping it serve users through a more flexible platform that can support innovation, ecosystem partnerships and long-term digital growth.

By offloading day-to-day platform operations to Amdocs, the provider can focus more on innovation, ecosystem expansion and delivering differentiated payment experiences.