The future of A.I.-based conversations

The future of A.I.-based conversations

Avishai and Joe Bradley, Chief Scientist at LivePerson, discusses the current state of conversational A.I.

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Avishai Sharlin, Division President of Amdocs Technology

Amdocs

08 Nov 2021

The future of A.I.-based conversations

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Nov 8, 2021
The future of conversational A.I.

KP Resize main navigation NEW PODCAST EPISODE Nov 8 55 min 48 sec Episode Description Many of us have probably caught ourselves talking to the computer; perhaps, sometimes, even yelling at it. Now the computer can talk back. At first, that may seem daunting or even worrisome. But overall, it’s a good thing because it’s going to make our lives easier. Conversational A.I. has made great strides over the last ten years. As proof, look no further than the applications in commerce where many companies are already using chatbots. Despite these advancements, though, there’s still a long way to go to really get computers and people communicating effectively.

On this episode of Future of Tech, Joe Bradley, Chief Scientist at LivePerson, discusses the current state of conversational A.I., where the technology is heading, and the steps that need to be taken to get there. Joe explains how advances are being made in A.I. understanding language as well as in dialogue management. He also shares how there’s a lot of work to be done on the goal-oriented dialogue side of the technology and making sure bias is checked as systems are built. So what’s the future of computers and people communicating? Find out on this episode!

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