Omdia Vendor Services Review: Amdocs

An overview of Amdocs Services' business and offerings, identifying its strengths and weaknesses along with the opportunities and challenges it faces.

James Crawshaw, Principal Analyst, Telco IT & Operations


10 Jan 2022

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Omdia Vendor Services Review: Amdocs

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According to Omdia, “Amdocs is now emphasizing a more consultative approach with its customers…Amdocs was the second-largest provider of IT services to CSPs in 2020…and its market share grew to 16% in 2020”.

This report from Omdia provides an overview and evaluation of Amdocs’ services offerings. Omdia details Amdocs’ portfolio of services and examines its positioning in comparison with other software vendors and IT services companies. The report notes that Amdocs evolved its strategy in recent years by:

  • Repositioning itself to lead engagements with consulting and governance services which can lead to implementation, operations, or integration services (or a combination thereof). Each of these offerings can be supported by data management and/or cybersecurity services. By taking this step, Amdocs presents itself as a strategic partner to support CSPs’ digital transformation agenda end to end.
  • Making acquisitions, including DevOpsGroup, Sourced Group, ADK, Clearbridge, Kenzan, Projekt202, and Openet, which expand Amdocs’ consulting, product, cloud, and UI/UX capabilities.
  • Developing strategic partnerships with public cloud providers, including AWS, Google Cloud, and Microsoft Azure.

To get closer look at Omdia’s view of Amdocs services capabilities, check out their SWOT assessment.


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