Omdia Vendor Services Review: Amdocs

An overview of Amdocs Services' business and offerings, identifying its strengths and weaknesses along with the opportunities and challenges it faces.

James Crawshaw, Principal Analyst, Telco IT & Operations

Omdia

10 Jan 2022

Omdia logo

Omdia Vendor Services Review: Amdocs

Layout canvas

According to Omdia, “Amdocs is now emphasizing a more consultative approach with its customers…Amdocs was the second-largest provider of IT services to CSPs in 2020…and its market share grew to 16% in 2020”.

This report from Omdia provides an overview and evaluation of Amdocs’ services offerings. Omdia details Amdocs’ portfolio of services and examines its positioning in comparison with other software vendors and IT services companies. The report notes that Amdocs evolved its strategy in recent years by:

  • Repositioning itself to lead engagements with consulting and governance services which can lead to implementation, operations, or integration services (or a combination thereof). Each of these offerings can be supported by data management and/or cybersecurity services. By taking this step, Amdocs presents itself as a strategic partner to support CSPs’ digital transformation agenda end to end.
  • Making acquisitions, including DevOpsGroup, Sourced Group, ADK, Clearbridge, Kenzan, Projekt202, and Openet, which expand Amdocs’ consulting, product, cloud, and UI/UX capabilities.
  • Developing strategic partnerships with public cloud providers, including AWS, Google Cloud, and Microsoft Azure.

To get closer look at Omdia’s view of Amdocs services capabilities, check out their SWOT assessment.

WHY STOP
AT AVERAGE?

make it
amazing

Your future looks
breath-taking from here

cloud

Embrace the cloud and together we’ll see your business agility, innovation and scalability soar to new heights.

Simplify the complex,
deliver the brilliant

automation

Discover the streamlined, cost-efficient and intelligent answer to increasingly complex customer, IT and network demands.

Fill your customers’ day
with content they love

media

Build an irresistible content proposition and experience that keeps your customers coming back for more.

Reinvent the customer
experience. Every day.

digital

Discover the agility to deliver a jaw-dropping digital experience that always exceeds expectations.

Make today’s impossible
tomorrow’s possible

5G

Unlock the full potential of 5G and shape the network to create new capabilities, unique business models and game-changing opportunities.

Explore

about Amdocs

Discover how Amdocs can help your business.

cloud

Your future looks breath-taking from here.

automation

Simplify the complex, deliver the brilliant.

media

Fill your customers’ day with content they love.

digital

Reinvent the customer experience. Every day.

5G

Make today’s impossible tomorrow’s possible.

Close

 

Apologies, our website does not support this browser