By Q4 2026, nearly four in five CSPs expect to run AI agents in production, accelerating the move toward agentic cloud operations.
Agentic AI is rapidly moving from experimentation to production, transforming how cloud operations are managed. In 2026, CSPs and telcos are reaching a tipping point, shifting from traditional automation to agentic and outcome driven cloud operations powered by AI agents.
CSPs running AI agents in production are projected to rise from 31% in Q4 2025 to 79% by Q4 2026, signaling a rapid transition to mainstream adoption.
This global research study, commissioned by Amdocs and conducted by Coleman Parkes, explores how prepared CSPs and telcos are for Agentic AI adoption, where investment is accelerating, and which organizations risk falling behind.
Download the report to learn:
- Why 2026 marks a tipping point for Agentic AI in cloud operations
- How quickly are CSPs moving AI agents from PoC to production
- The growing gap between high and low maturity CSPs
- Where cloud and data foundations are ready and where gaps remain
- Why delaying Agentic AI adoption is seen as a competitive risk
Based on insights from senior IT and business decision makers across North America, Europe, and APAC, the report provides a clear view of the state and future trajectory of Agentic AI for CSP cloud operations.
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