Can any single internet technology - cable, fiber, mobile, fixed wireless access (FWA), or satellite - meet all of consumers’ needs?
According to our latest research, the answer is no.
Amdocs surveyed 1,000 U.S. consumers to understand their connectivity experiences. The findings reveal a clear trend: consumers prioritize reliability, affordability, and uninterrupted access—but many still struggle to get all three. And this is no small issue -- 40% say losing internet for just a few hours would significantly impact daily life, with Millennials (47%) and Gen Z (43%) feeling it the most.
For communications service providers (CSPs), this isn’t just a challenge—it’s an opportunity. The future of connectivity isn’t about choosing one technology over another—it’s about integrating fiber, 5G, FWA, and satellite into a seamless, intelligent experience that adapts to consumer needs.
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