Featured panel includes Tzachi Ben-Sasson, Head of Global Voice of the Customer at Amdocs, and Ryan Tamminga, SVP of Products and Services at Alchemer.
Tzachi and Ryan joined moderator Jeannie Zaemes to discuss topics including:
- Why Voice of the Customer (VoC) is a valuable program
- How best to close the feedback loop
- How to maintain the human element in VoC programs
- How to introduce automation without losing the human touch
Attendees included customers, practitioners, analysts and additional execs from various industries. Following the webinar, we received very positive feedback on both Amdocs and the VoC program.