Globe Telecom Signs Multi-Year Intelligent Operations Deal with Amdocs for Continuous Enhancement of Services and Operations

Press Release
Deep domain know-how and machine learning technologies will enable Globe Telecom to automate operations, increase business agility and enhance customer experience.

Barcelona, Feb 27, 2018: Amdocs, (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced that it  has signed a multi-year services contract with Globe Telecom, one of the Philippines’ largest telecommunications providers, for continuous enhancement of Globe Telecom’s operations. According to the agreement, Amdocs Intelligent Operations will assist Globe in managing third-party systems and cloud management solutions. This includes modernizing and running IT operations for multiple lines of businesses, including prepaid and postpaid mobile services, fixed-line broadband, and enterprise services.

Furthermore, with Amdocs Intelligent Operations, Globe Telecom is embracing artificial intelligence, chatbots, and machine learning technologies to increase business agility and flexibility. The automation will enable faster resolution of issues and better customer experience.  As a result, Globe Telecom will be able to expedite their digital journey while reducing costs, and innovating and launching new services to deliver compelling experiences to customers.

"We are committed to enrich the lives of our customers in the digital age by continuously innovating our brand and delivering a diversity of new offerings to market faster by increasing our service agility and operations,” said Ernest Cu, president and CEO of Globe Telecom. “As we continue our journey towards the digital future, automation will play a crucial role in setting new benchmarks for customer experience,” Cu added.

“As one of the leaders in our industry, Globe Telecom thrives on continuously innovating their brand and enhancing the customer experience they deliver,” said Gary Miles, chief marketing officer at Amdocs. “With the emergence of new technologies creating ongoing disruption within the industry, more and more service providers are looking to transform traditional operations towards intelligent automation and optimization of their operations for more predictable service levels as well as improved efficiencies. Amdocs Intelligent Operations will enable Globe Telecom to continue to take to market the dynamic and compelling services which make their brand so strong.”

Amdocs Intelligent Operations is part of AmdocsONE, an open, modular and integrated solution set designed to accelerate the industry’s dynamic and continuous digital transformation.

 Supporting Resources

About Amdocs
Amdocs is a leading software and services provider to the world’s most successful communications and media companies. As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, delivery expertise and intelligent operations. Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.9 billion in fiscal 2017. For more information, visit Amdocs at

Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2017  filed on December 11, 2017  and our quarterly 6-K form furnished on February 12, 2018.

Media Contacts:

Shashi Shekhar Pandey
Amdocs Public Relations
Tel: +91 7838291362