Amdocs Open Network - Network Support

 

Customer Self Service

Customer Documentation

Product Patches

End of Life Dates

Security Advisory Bulletins

  

What's New...

In coming days Salesforce will be replaced with a New Support Portal to manage all your Amdocs Support needs. View our brief tutorial to learn about using the new Support Portal:

View our brief tutorial to learn everything you need to know about using the new Support Portal:

Amdocs Network Support is a group of highly knowledgeable, experienced support specialists. They provide a comprehensive range of personal and interactive services and training to keep customers connected and operational 24 hours a day, 7 days a week.

Registered Amdocs customers benefit from:

  • 24/7 toll-free telephone support
  • Rapid response to e-mail support requests during regular business hours
  • Remote dial-in analysis and error corrections
  • Proactive problem tracking
  • Secure customer website that delivers training, documentation, and customer-specific diagnostic information
  • Product updates and downloads

 

SUPPORT PORTAL

The Customer Self Service portal is a password-protected website to provide our customers with documentation, product updates, and news.

If you have not received your login information, please contact Bridgewater Support at
1-877-943-3772 or support.de@amdocs.com.

For international customers: 00-800-9433-7736.



Forgot Your Login Information?
If you have forgotten your login information or encounter any problems accessing the customer portal, please contact support.
If you are a customer or partner of Amdocs requiring support, please contact us at:

Technical Assistance Center Toll Free:
North America and Puerto Rico: +1-877-943-3772
Mexico (Avantel, Telmex): +00-1-800-514-7933

Spain: +900-967060
Global*: +00-800-9433-7726 (00 for most of Europe)

Technical Assistance Center Non-Toll Free:
Within North America: 613-595--5197
Outside North America: +1-613-595-5197

E-mail: support.DE@amdocs.com

*Coverage in Australia, Belgium, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Japan, Malaysia, Netherlands, New Zealand, Norway, Singapore, South Korea, Sweden, Switzerland, and the United Kingdom.