Globe Selects Amdocs to Transform its Cloud Business Operations, Unifying IT and Business Metrics for Enhanced Customer Experience
Under the multi-year agreement, Amdocs will provide managed services for Globe’s IT and cloud operations in a new service model, transforming IT operations into a key enabler for business growth
JERSEY CITY, NJ – August 2, 2023 – Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced the expansion of its strategic partnership with Globe, a leading digital solutions provider in the Philippines, to transform Globe’s IT operations to deliver stable and resilient services worthy of customers loyalty. Under a multi-year managed services agreement, Amdocs will empower Globe to align its IT operations with business goals, leading to faster innovation, reduced time to market, and increased responsiveness to customer requests and market changes.
Amdocs will deploy its new AI-powered cloud management platform to enable hyper-automation across Globe’s business processes, transforming IT operations into a critical enabler for business growth. This entails a departure from the conventional approach of treating operational excellence and business growth as separate entities with different key performance indicators (KPIs) and objectives. Under the new service model, operational excellence and business success will be measured using the same metrics and KPIs, promoting comprehensive accountability throughout the entire process.
Also, as part of the project, Amdocs will elevate Globe’s cloud maturity and manage cloud operations from design to production, adding scalability, efficiency and cost-effectiveness to Globe’s systems. This will allow the Filipino service provider to empower developers, optimize infrastructure provisioning, facilitate FinOps and ensure compliance.
“We are committed to empowering Filipinos to unlock the immense potential of digital transformation in the Philippines,” said Raul Macatangay, Chief Information officer of Globe. “By transforming our IT and cloud operations, we will continue to prioritize customer centricity and consistently deliver exceptional experiences. This strategic collaboration enables us to generate even greater value for our customers.”
Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs, said: “Globe’s customer-centric approach to IT operations will lead to unparalleled customer experiences. Through our innovative managed services model and cloud management platform, we will unify Globe’s IT and business success metrics to ensure successful business outcomes and customer journey experiences. This transition from Globe’s current IT-focused operations to a business-driven approach will enable end-to-end accountability and improve business and operational mapping.”
Supporting Resources
- Keep up with Amdocs news by visiting the company’s website
- Follow us on Twitter, Facebook , LinkedIn and YouTube
About Amdocs
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.58 billion in fiscal 2022. For more information, visit www.amdocs.com
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macro-economic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other global or regional events such as the COVID-19 pandemic, as well as the current inflationary environment, and the effects of these conditions on the company’s clients’ businesses and levels of business activity, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs’ filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2022 filed on December 13, 2022 and our Form 6-K furnished for the first quarter of fiscal 2023 on February 13, 2023 and for the second quarter of fiscal 2023 on May 22, 2023.
Media Contact
Swati Sharma
Amdocs Public Relations
Tel: +91 9313508980
Email: swati.sharma4@amdocs.com
