Amdocs Introduces Amdocs AI Factory, Empowering Service Providers to Monetize the Next Generation of AI Services

Jersey City, NJ – February 20, 2025 – Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced the launch of its Amdocs AI Factory, which enables service providers to commercialize GenAI – in the form of GPU as a Service, S/LLM as a service, vertically tailored applications, and more - across industries. This comprehensive, end-to-end solution is designed to help service providers address the surging enterprise demand for AI-driven infrastructure and applications, enabling them to unlock significant new revenue streams and establish a competitive edge in the fast-growing market for generative AI services.

With the global market for AI-based infrastructure services poised to grow at 18% annually over the next five years^*, this creates a significant opportunity for service providers to leverage their unique assets, including their trusted position as national players, extensive enterprise footprints across industries, robust IT capabilities and existing data center infrastructure. As enterprises in industries such as healthcare, manufacturing, utilities, and more seek to leverage the power of generative AI to drive innovation and efficiency, the Amdocs AI Factory ensures service providers can capitalize on three key market opportunities:

1. Optimized GPU as a Service (GPUaaS) for scalable and cost-effective AI workloads
2. Model gardens for the rapid development and deployment of AI models
3. Verticalized AI applications tailored to the specific needs of diverse industries

 
In order to address sovereign AI and enterprise-verticalized generative AI monetization opportunities, service providers will need a robust generative AI value chain spanning infrastructure to monetization. The Amdocs AI Factory enables telcos to provide full control over data and tenant separation, addresses robust regulatory and data protection requirements, supports infrastructure optimization and orchestration and helps simplify the creation of market-tailored models & services. The solution leverages strategic collaborations with NVIDIA and Dell to provide the full ecosystem of capabilities needed to create innovative new services, enabling nearly limitless flexibility for emerging enterprise services:

• Amdocs' amAIz generative AI platform including agentic capabilities, enterprise marketplace, AI studio, and governance/trusted AI
• Amdocs' Monetization suite including rating, charging and metering capabilities to support diverse & innovative consumption-based service monetization
• NVIDIA NeMo and NVIDIA NIM microservices, part of the NVIDIA AI Enterprise software platform, to enable powerful and efficient AI workloads
• Dell PowerEdge servers, designed for telecom and edge use cases, and Dell Telecom Infrastructure Automation Suite to provide infrastructure automation with seamless scalability

"As enterprises across sectors increasingly recognize the transformative potential of generative AI, service providers are uniquely positioned to lead this revolution," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "With the Amdocs AI Factory offering, we're ensuring service providers are able to capture one of the largest revenue growth opportunities by enabling them to monetize critical AI services and deliver diverse agentic experiences for enterprises." 

"There's tremendous opportunity in the AI factory space for telecom providers," said Christopher Penrose, Global VP of Business Development for Telco at NVIDIA. "With NVIDIA NeMo and NIM microservices - designed to speed the adoption of generative AI - the expansion of the amAIz platform to Amdocs AI Factory will help service providers deploy and monetize new business streams with greater ease." 

"Dell PowerEdge servers and our automation software create a flexible network foundation to boost telecom AI adoption," said Dennis Hoffman, Senior Vice President and General Manager, Telecom Systems Business, Dell Technologies. "Through our collaboration with Amdocs and NVIDIA, communications service providers can unlock the potential of AI to drive industry innovation and positive business outcomes."

^*OMDIA's Global Enterprise Services Forecast 2024-29

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About Amdocs
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and large enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024.

Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macro-economic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events or pandemics, as well as the current inflationary environment, and the effects of these conditions on the company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the company's customers, Amdocs' ability to grow in the business
markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, security incidents, including breaches and cyberattacks to our systems and networks and those of our partners or customers, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the company's offerings and operations and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2024 filed on December 17, 2024 and our Form 6-K furnished for the first quarter of fiscal 2025 on February 18, 2025.